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Good Citizen / Bon Citoyen

Re: Data in U.S. stopped working, also can't send texts.

It was $30 for 1 GB of Data which I paid for and is not working.

TMS
Model Citizen / Citoyen Modèle

Re: Data in U.S. stopped working, also can't send texts.

That’s for Canada Smiley Sad

 

It is $20 1GB for US. 

Good Citizen / Bon Citoyen

Re: Data in U.S. stopped working, also can't send texts.

Oh. lol 

Good Citizen / Bon Citoyen

Re: Data in U.S. stopped working, also can't send texts.

Sorry I AM looking in the wrong place. Smiley Sad

TMS
Model Citizen / Citoyen Modèle

Re: Data in U.S. stopped working, also can't send texts.

3A671BAF-A032-4193-BDB3-CF219D5EF941.jpeg

 

 

Green highlights are your friend. 

Smiley Happy

Oracle

Re: Data in U.S. stopped working, also can't send texts.

@Maiden,  well I have never seen Free beside the US roaming addons so not sure what that is about.  If you can post a screen shot that would help us a lot.  One of the plans and addon page as well a payment history.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: Data in U.S. stopped working, also can't send texts.

Ok thank you found it. Got the $20 250 MB U.S. data plan Seems I had U.S. Roaming for talk and text (bought it 3 times!) but the data had run out.

I still can't reply or send text messages only receive. My phone is a Oneplus 6 and runs on all cell phone frequencies.

 

My Data & Add-Ons

Data & Add-OnsAmount Used
18GB + 6GB BONUS at 3G Speed
0  /  24576 MB
1GB Add-on
2834.105  /  3190.781 MB
200 min US and Canada Long Distance
0  /  400 MIN
200MB Add-on
0  /  200 MB
US Roaming - 250 MB Data (10-day)
6.299  /  250 MB
Mayor / Maire

Re: Data in U.S. stopped working, also can't send texts.

@ShawnC13 my guess for the "Free" is that the two (US Roaming Talk, US Roaming Text) were purchased as the $15 bundle that includes the two, so there's no individual price to show on that view.  I could be wrong though.

 

@Maiden as others have noted, unfortunately you bought a domestic data add-on rather than a "US Roaming" data add-on, leading to your inability to use any data.  I'm not sure what's going on with your texts though.  With the US Roaming Texting add-on on your account, you should certainly be able to.  

 

EDIT: you were typing your last reply while I wrote the above.  You said you bought the talk+text 3 times?  Did you mean bought it, then 10 days later bought it again, then 10 days later bought it again?  Or you bought it 3 times all at once?


if the latter--then this explains why you can't text.  I would bet you can't make calls either--try one, it will disconnect very quickly.  The problem is you cannot have mulitple of the US Roaming talk or the US Roamign texting add-ons active on your account at the same time or it gets confused.  If this is your situation, unfortunately you will need to contact the moderator team and ask them to remove the "extra" 2 of each to get the services working again.  Learn how to contact them via private message here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Data in U.S. stopped working, also can't send texts.

Thanks yes I bought U.S. trying to get the 'right' one? It was working and stopped yesterday, I can't explain it.

I will contact them about my triple purchase thank you. I could always use my phone to make and receive calls however.

My Add-ons
 
1GB Add-on
200 min US and Canada Long Distance
200MB Add-on
US Roaming - 250 MB Data (10-day)
US Roaming - Unlimited Talk (10-day)
US Roaming - Unlimited Talk (10-day)
US Roaming - Unlimited Talk (10-day)
US Roaming - Unlimited Text (10-day)
US Roaming - Unlimited Text (10-day)
US Roaming - Unlimited Text (10-day)

 

I will also tell them I still can't reply to or send texts messages, only receive them.

@Moderator_Team 

 

Good Citizen / Bon Citoyen

Re: Data in U.S. stopped working, also can't send texts.

I can't get screen shot to '''paste' so I copied & pasted. 

Yes I manually chose T-Mobile, nadda.