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Good Citizen / Bon Citoyen

Data in U.S. stopped working, also can't send texts.

3rd time in the U.S. since using Public Mobile and all 3 times I am not able to reply to text messages only receive them. All help from Public Mobile the last 2 times did nothing.

Now starting yesterday while on the road and needed Google Maps my data stopped working. 

I have powered down my phone and yes I still have 500mbs on my Add-on. 

Now what?

Mayor / Maire

Re: Data in U.S. stopped working, also can't send texts.


@Maiden wrote:

3rd time in the U.S. since using Public Mobile and all 3 times I am not able to reply to text messages only receive them. All help from Public Mobile the last 2 times did nothing.

Now starting yesterday while on the road and needed Google Maps my data stopped working. 

I have powered down my phone and yes I still have 500mbs on my Add-on. 

Now what?


Did you buy roaming add-ons?

If you think you did, do you see them in the lower part of the overview page?

Maybe post a screenshot of your overview page. Blank out personal info of course.

TMS
Model Citizen / Citoyen Modèle

Re: Data in U.S. stopped working, also can't send texts.

Is your Data Roaming “on”?  (In settings on your phone)

Good Citizen / Bon Citoyen

Re: Data in U.S. stopped working, also can't send texts.

Current Add-Ons
  • 1GB Add-on - $30.00
  • 200 min US and Canada Long Distance - $8.00
  • 200MB Add-on - $10.00
  • US Roaming - Unlimited Talk (10-day) - Free
  • US Roaming - Unlimited Text (10-day) - Free

Yes I've turned my data and roaming off and on a hundred times trying to 'reset' it. And yes I have paid for US Roaming, see above. Back to the basic questions that aren't really helping, sorry I'm frustrated AGAIN.

TMS
Model Citizen / Citoyen Modèle

Re: Data in U.S. stopped working, also can't send texts.

  

Deputy Mayor / Adjoint au Maire

Re: Data in U.S. stopped working, also can't send texts.


@Maiden wrote:
Current Add-Ons
  • 1GB Add-on - $30.00
  • 200 min US and Canada Long Distance - $8.00
  • 200MB Add-on - $10.00
  • US Roaming - Unlimited Talk (10-day) - Free
  • US Roaming - Unlimited Text (10-day) - Free

Yes I've turned my data and roaming off and on a hundred times trying to 'reset' it. And yes I have paid for US Roaming, see above. Back to the basic questions that aren't really helping, sorry I'm frustrated AGAIN.


@Maiden

Not understanding the FREE part...?

Oracle

Re: Data in U.S. stopped working, also can't send texts.


@Maiden wrote:
Current Add-Ons
  • 1GB Add-on - $30.00
  • 200 min US and Canada Long Distance - $8.00
  • 200MB Add-on - $10.00
  • US Roaming - Unlimited Talk (10-day) - Free
  • US Roaming - Unlimited Text (10-day) - Free

Yes I've turned my data and roaming off and on a hundred times trying to 'reset' it. And yes I have paid for US Roaming, see above. Back to the basic questions that aren't really helping, sorry I'm frustrated AGAIN.


The two data add-ons referred to appear to be "In anada data add-ons".  According to the plan web page, it is $10 for 250MB, $15 for 500MB and $20 for 1GB for US data add-on.

TMS
Model Citizen / Citoyen Modèle

Re: Data in U.S. stopped working, also can't send texts.

  • 1GB Add-on - $30.00
  • 200 min US and Canada Long Distance - $8.00
  • 200MB Add-on - $10.00

Are for use within Canada 

 

post screenshot of your add-ons in your PM account  Smiley Happy

Mayor / Maire

Re: Data in U.S. stopped working, also can't send texts.


@Maiden wrote:
Current Add-Ons
  • 1GB Add-on - $30.00
  • 200 min US and Canada Long Distance - $8.00
  • 200MB Add-on - $10.00
  • US Roaming - Unlimited Talk (10-day) - Free
  • US Roaming - Unlimited Text (10-day) - Free

Yes I've turned my data and roaming off and on a hundred times trying to 'reset' it. And yes I have paid for US Roaming, see above. Back to the basic questions that aren't really helping, sorry I'm frustrated AGAIN.


Did you manually scan for and connect to either T-Mobile or AT&T?

Has this ever worked for you before?

Is your service active?

As always will13am has it.

This is why I prefer screenshots over transcribing.

Good Citizen / Bon Citoyen

Re: Data in U.S. stopped working, also can't send texts.

What does that mean. So its FREE but doesn't WORK?