12-13-2019 07:47 PM - edited 01-05-2022 08:31 AM
12-13-2019 08:03 PM
Try the following:
1. Restart you phone with data enable
2. Test your PM SIM card with another known working phone to eliminate hardware problem.
12-13-2019 07:52 PM
@33Tara33Have you checked everything on your phone's end? Any chance you have inadvertently disabled data, or something like that? If not, and your self serve shows that you have data, you might need to contact moderaotr team to get it resolved. Have you tried restarting your phone (I know it seems stupid, but...) Also, you could try reporting the phone as lost, and then report it as found. This often resets the account provisioning. Otherwise, use SIMon (The questionmark in lower right) to initiate a ticket with moderators.
12-13-2019 07:50 PM