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Norberto84
Great Neighbour / Super Voisin

Data add on

Hi, 

I bought 2gb data but I do not have access to internet (I’m sure the add on I selected was for data).

it doesn’t suppose to work immediately? 

z10user4
Mayor / Maire

Re: Data add on

 @Norberto84 : Did your data ever work here? Do you still see at least $30 in your Available Funds? If so then you've done step one of two. Go back and "re-buy" the add-ons. It's rather non-intuitive.

S--S
Mayor / Maire

Re: Data add on

first do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone is will working,

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

and go to your APN Settings just to make sure for it,

or visit >>

Set up data on an Android phone (publicmobile.ca)

 

or visit >>>

https://apn-canada.gishan.net/en/apn/public-mobile

 

Good Luck

darlicious
Mayor / Maire

Re: Data add on

@Norberto84 

If you didn't purchase the data add ons yet ( just added funds) you may be better off renewing early or changing to a higher data plan. What is your current plan and normal data usage for 30 days?

HALIMACS
Mayor / Maire

Re: Data add on

@Norberto84 

 

Does the data add-on show here (see below).   If so, try rebooting device, or removing and replacing the SIM card in the device to see if the data begins to work [& obviously make sure Mobile Data is toggled on...  😉]

 

HALIMACS_0-1620163459684.png

 

 

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