Is your add-on showing up in your self serve account? Buying add-ons is a two step process...
@srlawren has put together an excellent how-to guide on buying add-ons. Have a read here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974/hig...
You might also want to reboot your phone and make sure that your APN settings are correct (if you haven't used data on Public Mobile before.)
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...
If that still doesn't help solving your problem you'll need to contact the moderators (= PM employees):
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, PIN*, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
*If you don't have your PIN you need to provide them with any 3 of the following items for identification:
- Complete mailing address
- Email address
- Alternate phone number
- Date of birth
- Last top up date & amount
