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Data add-on not showing on my account

harikiranchukka
Great Neighbour / Super Voisin

Today, I have purchased 1 GB add-on and I paid through my debit card. The payment processed and it was even debited from my bank account, but it was not showing on my public mobile account and I could not use the data. Can anyone please tell me how to resolve this issue?

3 REPLIES 3

harikiranchukka
Great Neighbour / Super Voisin

 

@gblackma Thank you so much it solved the problem.

 

gblackma
Mayor / Maire

@harikiranchukka its a 2 step process add the funds and then buy it.  It sounds like you did step 1. Now buy it. See below on where to do it. 20200417_204130.jpg

 

Stay safe. 

RossN
Mayor / Maire

@harikiranchukka wrote:

Today, I have purchased 1 GB add-on and I paid through my debit card. The payment processed and it was even debited from my bank account, but it was not showing on my public mobile account and I could not use the data. Can anyone please tell me how to resolve this issue?



@harikiranchukka hi it is a 2 step process you have put the funds in your account now go in and purchase it 

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