02-07-2017 09:14 PM - edited 01-04-2022 01:29 PM
Solved! Go to Solution.
02-08-2017 03:24 PM
@owyajoe if you would like to see this confusing process simplified, please review and consider clicking the bravo/vote up button on this idea to lend your support:
02-08-2017 12:54 AM
Glad to help
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
02-07-2017 10:16 PM
02-07-2017 09:36 PM
@owyajoe have you logged in to self serve? Check to see if the funds are sitting in available funds, this has been anissu with some addons before. If you see that funds are there then "re-purchase" the addon and it will take the money from available funds
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *