12-10-2019 09:00 PM - edited 01-05-2022 08:28 AM
Hi, when I signed up to PM last March I got 1.5 gb data + all I can text N/A + all I can talk Canada with auto pay for $30. Somewhere along the way I now only get 1 gb data + all I can text N/A + all I can talk Canada with auto pay.
I see there is a plan option that is $25 per 30 days that has the same 500 + 500 mb data (with auto pay) and the same talk & text as my $30 plan. When I went to change plans to the $25 per 30 days, for the next billing cycle, I got a warning that I would lose my texting/talk and end up with only data.
Please help me understand what is going on here.
Thank you!
Solved! Go to Solution.
12-10-2019 10:13 PM - edited 12-10-2019 10:13 PM
@GinYVR wrote:@PAULRANG18@gdd888 Do note a downgrade of plans on renewal dates often triggers a bug which leaves the account useless until Moderators' intervention. Since the OP is downgrading a plan, I would renewal a day or so before the actually renewal date.
Or deposit the amount of the current plan into the account before the due date to avoid this possible bug. The next day the Available Funds should be that minus the new plan cost which can then be used for the next renewal on the new plan.
Edit: ninja'd
12-10-2019 10:12 PM - edited 12-10-2019 10:31 PM
@gdd888 wrote:Nope, I know for sure that I chose the $25 - 500 + 500 gb, all I can talk/text plan. And the "change your plan at the next renewal" was also selected.
@gdd888 That is the correct way of doing it. My recommendation would be to make a one time payment into your account of $5 before your next plan renewal to avoid the bug with downgrading your plan. Do not renew your plan one day early because you will end up losing you rewards.
12-10-2019 10:05 PM - edited 12-10-2019 10:28 PM
@gdd888 wrote:Nope, I know for sure that I chose the $25 - 500 + 500 gb, all I can talk/text plan. And the "change your plan at the next renewal" was also selected.
If you did change to the $25 plan, it looks like you may have hit the bug mentioned by GinYVR.
12-10-2019 09:57 PM
Nope, I know for sure that I chose the $25 - 500 + 500 gb, all I can talk/text plan. And the "change your plan at the next renewal" was also selected.
12-10-2019 09:54 PM - edited 12-10-2019 09:55 PM
@PAULRANG18@gdd888 Do note a downgrade of plans on renewal dates often triggers a bug which leaves the account useless until Moderators' intervention. Since the OP is downgrading a plan, I would renewal a day or so before the actually renewal date.
12-10-2019 09:53 PM
Are you certain you did not select the $30 data only plan by error?
Btw, if you don't want to lose any days and services remaining on your current plan, always choose to change your plan at the next renewal (not the immediate change).
There should be no need to contact Moderators. Just login your account again to check what plan you have. You will also be able to see any upcoming plan change you have requested.
12-10-2019 09:47 PM
But one of the options that I could choose when changing plans was to make the plan chances effective at the beginning of the next billing cycle.
12-10-2019 09:41 PM
When plans are changed before the renewal date, you will lose any remaining talk, text, and data because PM is a prepaid service. Always best to renew on the scheduled renewal date.
12-10-2019 09:35 PM
Awesome, thanks!
12-10-2019 09:34 PM
Click the question mark sign in the bottom right corner.. and talk to PM's virtual assistant and ask for a moderator ticket.. it will guide you..
12-10-2019 09:31 PM
Very helpful, thanks! Just one more question, how do I creat a ticket for the moderator/s?
Cheers
12-10-2019 09:28 PM
@gdd888 wrote:Hi, when I signed up to PM last March I got 1.5 gb data + all I can text N/A + all I can talk Canada with auto pay for $30. Somewhere along the way I now only get 1 gb data + all I can text N/A + all I can talk Canada with auto pay.
I see there is a plan option that is $25 per 30 days that has the same 500 + 500 mb data (with auto pay) and the same talk & text as my $30 plan. When I went to change plans to the $25 per 30 days, for the next billing cycle, I got a warning that I would lose my texting/talk and end up with only data.
Please help me understand what is going on here.
Thank you!
Don't worry, it's a standard warning notification. Go to $25 per 30 days plan and you will get 1Gb data (with autopay) and the same talk & text as your old $30 plan.
12-10-2019 09:20 PM
Typical warning when you try to move down to a lower-tier plan. Just go for it, and create a ticket for moderators to look at the warning just in case it happens. Hope this helps!