I paid for Canada wide calling and now I cannot even make an outgoing call to someone in the same city with the same area code?! PM u have been really **bleep**ing with my service today, from being charged for services that I have already paid, being threatened to have my number and services cancelled to service I have already paid twice for some **bleep**in reason, and now I cannot make any outgoing calls cuz u want me to purchase yet another **bleep**in plan or add-on.... **bleep** u and ur **bleep**ty service!....I want my money back as I am going back to Rogers
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I am having exactly the same issue.
I am at home and cannot make any call because I "have to buy a long-distance add-on".
I accientally paid ~$120 because the system keeps asking me to pay to active my service, and I don't know if I can get it back....
Please note that PM is a carrier which is currently in it's BETA stage. As such, it is possible that glitch will appears from time to time. On the community and the support team will do they best to assist you.
The first thing to do is open up a support ticket and wait for a technitian to contact you : 24-48hrs. If by them you still didn't get an answer, come back on this thread and we will alert a community managers.
The reason why we don't alert the PM community managers first is we want the support teams to at least have a chance to assist you with your problem.
You can open the support ticket here : http://publicmobile.ca/en/on/get-help
Also, please note that those procedure are very well explained on the PM site prior to becoming a PM customer.
In the means time, thank you for you patience...
@MatLiamSousa I know you're frustrated - but I personally find people are a lot more willing to work with me if I stay calm and composed.
We empathize with your concerns - but in all our collective experience, response from PM might be delayed, but they do fix all issues eventually. In the end, you will not be overcharged and will have everything working as it should have been in the first place.