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darlicious
Mayor / Maire

Confusing messaging on new promos and plans

Does anyone else find these promos and plan a little confusing? I thought pm had eliminated the $45/6gb plan? Who in their right mind would pay the "non-sale" price of $50 for it? The lack of any terms and conditions for the 1gb of plan data promotion does not help new customers understand the value of this promotion?!!

Screenshot_20210503-103020.pngScreenshot_20210503-102839~2.pngScreenshot_20210503-103039.png

Quigley
Town Hero / Héro de la Ville

Re: Confusing messaging on new promos and plans

@darlicious   I do like I was trying to say before. Didn't want to mention the $45 plan though.  😆

Luddite
Oracle

Re: Confusing messaging on new promos and plans

Must be a special promo for a select group who prefer their left mind.

 

 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
softech
Mayor / Maire

Re: Confusing messaging on new promos and plans

Given that they back all the $5 National calling, they should in fact marked our plan with the original price $5 more and then just say "Unlimited Time Offer !!!"

darlicious
Mayor / Maire

Re: Confusing messaging on new promos and plans

These promos are marginally getting better at least. The 1gb of bonus plan data in the past would only be offered for 6 to 8 months at most. This one is offered infinitely as long as you don't change the plan you activate upon. Here is the breakdown of plan data cost when subtracting the $10-30 day plan amount but adding the 1gb bonus plan data.

 

  • $35 plan ($25)÷4gb=$6.25/1gb
  • $40 plan ($30)÷6gb=$5/1gb
  • $45* plan ($35)÷7.5gb=$4.66/1gb
  • $50** plan ($50)÷11.5gb=$3.43/1gb

Please note all data amounts include the autopay bonus. *$45 is the sale price of this plan. Regular price $50 ( lol🤣). **$50/10.5gb regular plan also includes unlimited calling to the US from Canada.

Re: Confusing messaging on new promos and plans


@darlicious wrote:

Does anyone else find these promos and plan a little confusing? I thought pm had eliminated the $45/6gb plan? Who in their right mind would pay the "non-sale" price of $50 for it? The lack of any terms and conditions for the 1gb of plan data promotion does not help new customers understand the value of this promotion?!!


They did eliminate the $45 plan. It's no longer available (and still isn't available).

darlicious
Mayor / Maire

Re: Confusing messaging on new promos and plans

@computergeek541 

Well my screenshot is from today so maybe the marketing team should get up off their hindsides and remove it from the website and add the terms and conditions for the 1gb plan data promo.....

 

@Melinda_H @Jade_S 

Re: Confusing messaging on new promos and plans


@darlicious wrote:

@computergeek541 

Well my screenshot is from today so maybe the marketing team should get up off their hindsides and remove it from the website and add the terms and conditions for the 1gb plan data promo.....

 

@Melinda_H @Jade_S 


It does sounds possibly that the information abou the $45 plan wasn't taken down, especially considering that it mentions the $5 off "sale".  The $45 plan was removed at the same time that the $35 and $50 Canada-wide plans were improved with more data.  Looking in my account currently, there's no $45 plan option.

darlicious
Mayor / Maire

Re: Confusing messaging on new promos and plans

@computergeek541 

I don't know how they miss these things when they removed all of the other plans "on sale"?!!🤔

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