Charged extra for a US roaming add-on

[skotte]

Hi

I have added a US roaming add-on for 22.60$(with taxes) but I am charged 33.90 additionally for some reason.
Aug 22, 2019 PUBLIC MOBILE VANCOUVER  33.90
Aug 22, 2019 PUBLIC MOBILE VANCOUVER  22.60
Please let me know how the extra charge of 33.90 can be reversed.

[dabr · Accepted solution]

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@skotte wrote:

Nope.

Its just the $20 plan + taxes.

It seems there was some technical glitch.Not sure how to get help on this one.

Thanks for responding though.

Can you please let me know how to get the money back?

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You'll need to contact Moderator_Team by clicking here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If there was an overcharge then they will likely add it as a credit in your account which will be used to pay towards your renewal.  Hearing back from them can take upto 48 hours.

You didn't have a renewal on the same day did you, just a thought?

[skotte]

Nope.

Its just the $20 plan + taxes.

It seems there was some technical glitch.Not sure how to get help on this one.

Thanks for responding though.

Can you please let me know how to get the money back?

[Triguy]

Did you purchase the US Talk,text,data bundle $20 and US data only for $10 so total $30 + tax = 33.90 ?

[hairbag1]

Log into My Account / Plan & Add-ons tab at top of page.. Is there any unusual purchased add-ons noted there ?