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Good Citizen / Bon Citoyen

Changed plan, charged MUCH more

I was signed up for a 90 day plan with 3G data, provincial talk and unlimited text. I wanted to switch to nation-wide talk. At the time I signed on, all data was LTE but when I made the switch, there is LTE for much more and 3G at the old price. I selected LTE to keep the price equievelent and when I chose the plan, it was indicated to be just $5 more but when I put it into place, I had to pay more money. I see that I am now paying $90 for data instead of $50 which is not what I originally agreed to. Is there a way to get the old fee structure? Otherwise I might switch to a top-tier provider with more reliable voice mail, full service and device included.

 

Thanks

Oracle

Re: Changed plan, charged MUCH more


@ds123 wrote:

I was signed up for a 90 day plan with 3G data, provincial talk and unlimited text. I wanted to switch to nation-wide talk. At the time I signed on, all data was LTE but when I made the switch, there is LTE for much more and 3G at the old price. I selected LTE to keep the price equievelent and when I chose the plan, it was indicated to be just $5 more but when I put it into place, I had to pay more money. I see that I am now paying $90 for data instead of $50 which is not what I originally agreed to. Is there a way to get the old fee structure? Otherwise I might switch to a top-tier provider with more reliable voice mail, full service and device included.

 

Thanks


Can you tell us what you picked for a plan?  As you stated the 3G was the same price but then you chose LTE which was way more so I am just trying to figure out what plan you have.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Changed plan, charged MUCH more


@ds123 wrote:

I was signed up for a 90 day plan with 3G data, provincial talk and unlimited text. I wanted to switch to nation-wide talk. At the time I signed on, all data was LTE but when I made the switch, there is LTE for much more and 3G at the old price. I selected LTE to keep the price equievelent and when I chose the plan, it was indicated to be just $5 more but when I put it into place, I had to pay more money. I see that I am now paying $90 for data instead of $50 which is not what I originally agreed to. Is there a way to get the old fee structure? Otherwise I might switch to a top-tier provider with more reliable voice mail, full service and device included.

 

Thanks


Did you do the plan change immediately instead plan change on your next renewal date?

If you did the plan change right away, your unused portion of your first plan will not refunded because PM is a prepaid service.  There is no refund for the prepaid service providers in Canada including PM prepaid service.

 

If you are this mistake the first time, you may be able to get the partial refund of your unused portion of your first plan.  But there is no guarantee.  YMMV.

 

Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderator

Re: Changed plan, charged MUCH more

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

Moderator

Re: Changed plan, charged MUCH more

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

Deputy Mayor / Adjoint au Maire

Re: Changed plan, charged MUCH more


@ds123 wrote:

I was signed up for a 90 day plan with 3G data, provincial talk and unlimited text. I wanted to switch to nation-wide talk. At the time I signed on, all data was LTE but when I made the switch, there is LTE for much more and 3G at the old price. I selected LTE to keep the price equievelent and when I chose the plan, it was indicated to be just $5 more but when I put it into place, I had to pay more money. I see that I am now paying $90 for data instead of $50 which is not what I originally agreed to. Is there a way to get the old fee structure? Otherwise I might switch to a top-tier provider with more reliable voice mail, full service and device included.

 

Thanks


This makes no sense to me. It sounds like you are saying, LTE is more, 3G is the same, so you picked LTE and expected the same price. It's contradictory. Or perhaps I'm misinterpreting.

 

GC

Good Citizen / Bon Citoyen

Re: Changed plan, charged MUCH more

Original plan: 90 days provincial talk, unlimited texting and 3GB data; at that time all data plans were LTE.

New plan: 90 days national talk, unlimited texting and 3GB LTE data. 

Good Citizen / Bon Citoyen

Re: Changed plan, charged MUCH more

Yes, I did an immediate change so I see how I was dinged twice. A warning from the system would have been helpful before I committed to the change! Thanks for pointing this out.

Good Citizen / Bon Citoyen

Re: Changed plan, charged MUCH more

When I signed up, all plans were LTE so I was trying to select what I already had. The price difference indicated seemed in line with the old plan but it looks like this was because I got no credit for switching part way through a prepayed plan. The displayed price difference was misleading since I though that was the price difference for the plan. 

Re: Changed plan, charged MUCH more


@ds123 wrote:

Yes, I did an immediate change so I see how I was dinged twice. A warning from the system would have been helpful before I committed to the change! Thanks for pointing this out.


It does warn of you losing your old plan and that the change is happening immediately.  What it doesn't say is that you won't be compensated with a prorated account credit for the unused portion of that old plan.  My understanding is that something is in progress to have that warning changed.