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Great Neighbour / Super Voisin

Changed plan at renewal date now my account is suspended. I am on Autopay.

Anyone have any experience with this issue?

 

 

Town Hero / Héro de la Ville

Re: Changed plan at renewal date now my account is suspended. I am on Autopay.


@Zeke_ster wrote:

Anyone have any experience with this issue?

 

 


@Zeke_ster  When that happens using the Lost/Stolen trick as a soft account reset sometimes resolves the problem.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone.

 

If that doesn't work then you need to notify Public Mobile of the issue. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Model Citizen / Citoyen Modèle

Re: Changed plan at renewal date now my account is suspended. I am on Autopay.

your phone still working? if yes, just ignore the message -plan expired when you log into your account. you will see that message but just ignore that. If you phone not working, you need to contact MOD team. 

Mayor / Maire

Re: Changed plan at renewal date now my account is suspended. I am on Autopay.

@Zeke_ster 

Did you change your plan to a high priced plan?

If yes, the plan change bug is not fixed yet.  Autopay only get enough money from your credit/debit card for your old plan.  It will not be enough fund to pay for your new higher priced plan.

Deputy Mayor / Adjoint au Maire

Re: Changed plan at renewal date now my account is suspended. I am on Autopay.

Does your service work still, if so, you might ignore it for now.  it is a bug.

Town Hero / Héro de la Ville

Re: Changed plan at renewal date now my account is suspended. I am on Autopay.

had the same thing happen to me last month.  On your renewal date it should be changed back to active.  Do you have autopay setup ?  If you do, check your credit card activity.  If you still have problems then contact a moderator. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437