Changed Plan but now cannot make calls

[rsaranyaraj]

I changed the plan online but cannot make any calls now. I get a message that I do not have a long distance plan to complete my call but I am making a local call.

[stonechucker]

Try rebooting your device - I'm not kidding.  This does fix this issue on occasion. 

[mh1983]

What was your original plan and what did you change to? What appears in your Self Serve account? 

[shskr]

Try adding "1" in front of area code to all your contacts.

[geopublic]

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@rsaranyaraj wrote:

I changed the plan online but cannot make any calls now. I get a message that I do not have a long distance plan to complete my call but I am making a local call.

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@rsaranyaraj  Try a soft reset of your account using the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait 15 minutes. Report your phone found. Re-start you phone

[Triguy · Accepted solution]

Try the lost phone trick. To report your phone stolen.  Login to your account.  Choose  Plans and Add-ons tab. Then choose  Lost/Stolen Phone  tab.  The choose  Suspend Service  tab.  Logout.  Wait few minutes. Login in and report your phone found  If you still have problems tthen  contact a moderator by messaging them.   Moderator can be reached at   

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437