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Menno27
Great Neighbour / Super Voisin

Change plan

Noticed the $35 plan now offers more data

why wouldn’t it automatically be added to my plan.

or do I go through the motion of changing to $35plan?


Accepted Solutions
HALIMACS
Mayor / Maire

Re: Change plan

@Menno27 

 

Here’s the process for changing plans, first login to Self Serve to this screen:

 

Then, click Change Plan:

 

HALIMACS_0-1618246026438.png

 



Then select desired Plan:

 

HALIMACS_1-1618246026457.png

 

 

Then choose Change on Next Renewal Date:

HALIMACS_2-1618246026462.png

 




View solution in original post


All Replies
z10user4
Mayor / Maire

Re: Change plan

 @Menno27 : You need to "go through the motion" of doing it yourself. Make sure to set it for your next renewal.

HALIMACS
Mayor / Maire

Re: Change plan

@Menno27 

 

Here’s the process for changing plans, first login to Self Serve to this screen:

 

Then, click Change Plan:

 

HALIMACS_0-1618246026438.png

 



Then select desired Plan:

 

HALIMACS_1-1618246026457.png

 

 

Then choose Change on Next Renewal Date:

HALIMACS_2-1618246026462.png

 




View solution in original post

mh1983
Deputy Mayor / Adjoint au Maire

Re: Change plan


@Menno27 wrote:

Noticed the $35 plan now offers more data

why wouldn’t it automatically be added to my plan.

or do I go through the motion of changing to $35plan?


PM has great deals but it's a no frills service. It's on users to manage their accounts. Be grateful you can change to whatever plan you want at any time. I haven't seen that level of freedom elsewhere, especially when it comes to promo plans for new users vs. existing ones.

Menno27
Great Neighbour / Super Voisin

Re: Change plan

It doesn’t show the extra 500mb for auto pay option 

was hoping to get to 3gb

?

z10user4
Mayor / Maire

Re: Change plan

 @Menno27 : Just the obvious...you have autopay set on right?

You won't see the full details until it actually changes. Unless you did an immediate plan change.

Triguy
Mayor / Maire

Re: Change plan

@Menno27  You need to register a credit card or Visa debit card.

Setting up AutoPay means that you earn $2 every 30 days!To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

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