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Model Citizen / Citoyen Modèle

Re: Change Plan/Proration


@slash407 wrote:

u might b beter of using addons, bcuz they wont prorate the change, so do a addon for the rest of the month before u change if u can manage


I second this. That way, you can still tell the system you want your plan to change at renewal but you have the coverage beforehand + the current plan.

 

If you were on a postpaid plan and you've moved to PM, you're now on a prepaid system (as others have mentioned). It took me a bit to get the differences straight in my head, but once it becomes familiar, it's actually easy to work with. 

Oracle

Re: Change Plan/Proration

There seems to be a bug in the system that fails the plan upgrade.  Part of the system thinks only the lesser amount is needed to renew.  Part of the system is aware that a larger amount is needed to renew due to plan change.  Consequently, renewal fails due to insufficient funds.  This has happened before.  Moderator team intervention is required here. 

Model Citizen / Citoyen Modèle

Re: Change Plan/Proration


@will13am wrote:

There seems to be a bug in the system that fails the plan upgrade.  Part of the system thinks only the lesser amount is needed to renew.  Part of the system is aware that a larger amount is needed to renew due to plan change.  Consequently, renewal fails due to insufficient funds.  This has happened before.  Moderator team intervention is required here. 


I can confirm that moderator assistance is needed to avoid service issues between billing cycles. @Moderator_Team

 

They can also probably do the switch on their end too but if you would still rather diy and previous steps given don't help. Login to public Mobile, click on the "Plan" tab and then the "Change Plan" sub tab.

Mayor / Maire

Re: Change Plan/Proration


@will13am wrote:

There seems to be a bug in the system that fails the plan upgrade.  Part of the system thinks only the lesser amount is needed to renew.  Part of the system is aware that a larger amount is needed to renew due to plan change.  Consequently, renewal fails due to insufficient funds.  This has happened before.  Moderator team intervention is required here. 


@will13am you think this is what's going on here for @Rc22222222?  I'm thinking they are requesting an immediate plan change, rather than they have tried and it didn't take.  

 

@Rc22222222 there is no proration on pre-paid plan, as has been noted.  You have 3 options at this point in time:

 

1) You can go into your self-serve account, go to the change plan page, pick you $50 plan, and then click the button that says to change the plan at your next renewal.  If you do this, you will continue using your current $40 plan until your current 30 days is up, and then it should switch to the new plan upon renewal.  

 

2) You can go into your self-serve account, go to the change plan page, pick you $50 plan, and then click the button that says to change the plan immediately.  If you do this, whatever is left from your current 30 days, whether you are 1 day into it, 17 days into it, or 29 days into, is forfeited without any refund or proration.  You would then be charged the $50 from your available funds balance (it sounds like you've already topped up) immediately, and a brand new 30 days will begin with your new $50 plan.

 

3) You can contact the moderator team by sending them a private message (learn how to do that here) and ask them to do an immediate plan change for you, with proration.  However, they are under no obligation to do so, so do not demand it but rather ask politely if they can make an exception for you.  Do note that going with this option may take a few days to get completed.

 

The quickest but costliest way is option 2.  The slowest and cheapest way is option 1.  Option 3 would be an exception, if they even do it.


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