Cant Self serve plan change or activate!!!

[dollarmatian]

@CS_Agent  

I cannot change my plan in self serve .

I am currently without service trying to add 30day provincial talk . The funds are available. And I have even added more than necessary as the processing of plan change seems to require a payment. But it says payment failed. With an updated balance that is sufficient for plan change. It's very frustrating. The self serve has never worked for me once in about 4 instances of needing to use

[Shazia_K]

Good afternoon @dollarmatian, 

I'm sorry for the trouble changing your plan, 

Can you please reply back to my private message, I asked for more information since nothing was provided in your initial message to us. 

Thank you 🙂 

Shazia

[Acekiller]

usually take a day or two for them to respond.

[imm1304]

Hi @dollarmatian!

The mods respond to private messages in the order they were received.

Your turn should come very soon.  Hang in there.  

[dollarmatian]

Unfortunately none of them seem to be responding 

[Luddite]

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).