03-25-2019 10:42 PM - edited 01-05-2022 03:56 AM
03-27-2019 09:59 PM
@iainkelly wrote:Hi There, we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work. We've tried all kinds of things! Please help!
Up until recently, I had the same problem. All I did was enable my data and the problem was solved. If this does not work, then you may have to look into your APN settings.
03-25-2019 10:53 PM
03-25-2019 10:47 PM
Did you enable data on your phone? MMS needs data enabled.
03-25-2019 10:46 PM
@iainkelly wrote:Hi There, we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work. We've tried all kinds of things! Please help!
The is likely an issue with the APN settings on your phone not being set correctly.
Some information provided by Public Mobile is shown here: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...
Depending on which phone model you have and the software that it runs, slight variations of the settings might be required.