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Oracle

Re: Cannot make outbound call to local number


@arun1824 wrote:

Thanks for replying, 

 

The 5$ canada wide addon is great but Its very strange every other call can be made, but to this local number....

 

I have real no purpose of calling anyone outside of Ontario......


As already suggested, contact the moderators and tell them the problem.  It could be an account provisioning issue.  They should be able to do something one their end to make sure an in province call does not incur long distance charges.  

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Retired Oracle / Oracle Retraité

Re: Cannot make outbound call to local number


@gblackma wrote:

@arun1824  ask the person that you are trying to call to check and see if they may have inadvertantly blocked your number. Stay safe. 


Please realize that a receiving caller blocking someone from calling cannot possibly turn a local call into a long distance call.

 

Further, the message about talk not being included or that a long distance add-on is required is a well-known system messages plaid back to Public Mobile customers when the system believes that there is no active calling plan, when someone is trying to call a type of long distance that is not included in a plan (eg. a customer with a provincial calling plan trying to call a number in a different province), or if a number is misdialed.

 

If the receiving end was blocking the call, the Public Mobile customer making the outgoing call would be directed to the receiving caller's voicemail (if that person has voicemail).  Even if the recipient is using some type of third-party call management software or even in the case of something such as Rogers Call Manager, the error message wouldn't be about long distance, and it wouldn't be a Public Mobile error message, but rather one provided by that software or the other carrier.

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Great Neighbour / Super Voisin

Re: Cannot make outbound call to local number

Try adding their number to your phone,  possibly getting them to call you might get that to unglitch..  I had a similar problem with callingThe Den in Toronto today, turns out there wasn’t just an personal error in typing it in but also check to see if you have a VPN on..  that actually can really mess with a phones vilify to do things 

again VPN is a huge thing to get around sometimes

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Retired Oracle / Oracle Retraité

Re: Cannot make outbound call to local number


@Mossmyster wrote:

Try adding their number to your phone,  possibly getting them to call you might get that to unglitch..  I had a similar problem with callingThe Den in Toronto today, turns out there wasn’t just an personal error in typing it in but also check to see if you have a VPN on..  that actually can really mess with a phones vilify to do things 

again VPN is a huge thing to get around sometimes


A VPN has to do with internet. It isn't related to voice calls over the regular voice network.