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Good Citizen / Bon Citoyen

Cannot make outbound call to local number

Hello, 

 

I hope someone can help me please.

I have unlimited provincial plan. 

I can make outbound calls to everyone in Ontario, except one local number with area code 647.

It says 

" you dont have an active addon, this call is a long distance"

I tried removing the 1 in-front of the phone number. 

Still does not work, 

 

Can someone please advise me. Thank you

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Mayor / Maire

Re: Cannot make outbound call to local number

@arun1824 

Try rebooting your phone. Network reset also. To see whether that works. 

Highlighted
Mayor / Maire

Re: Cannot make outbound call to local number

@arun1824  ask the person that you are trying to call to check and see if they may have inadvertantly blocked your number. Stay safe. 

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Mayor / Maire

Re: Cannot make outbound call to local number


@arun1824 wrote:

Hello, 

 

I hope someone can help me please.

I have unlimited provincial plan. 

I can make outbound calls to everyone in Ontario, except one local number with area code 647.

It says 

" you dont have an active addon, this call is a long distance"

I tried removing the 1 in-front of the phone number. 

Still does not work, 

 

Can someone please advise me. Thank you


@arun1824   You usually are better of adding +1 in front of numbers, even if they are local to you.  Since you only have provincial calling in your plan, maybe try buying the $5/500 Canada wide mins which should allow you to call anyone in Canada.  These mins don't expire and will roll over until depleted.

 

You can also first try rebooting your phone and try calling that number with +1 in front too.

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Good Citizen / Bon Citoyen

Re: Cannot make outbound call to local number

Thanks for replying,

 

This did not fix the problem.

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Good Citizen / Bon Citoyen

Re: Cannot make outbound call to local number

Thanks for replying, but they dont have me blocked(its my daughter in law)

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Good Citizen / Bon Citoyen

Re: Cannot make outbound call to local number

Thanks for replying, 

 

The 5$ canada wide addon is great but Its very strange every other call can be made, but to this local number....

 

I have real no purpose of calling anyone outside of Ontario......

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Town Hero / Héro de la Ville

Re: Cannot make outbound call to local number

@arun1824 hi from what I read in the help section this has been an issue for a long time for 647 most seem to agree contacting the moderators click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator       check the envelope top right corner for a reply response time is 2 to 48 hours

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Mayor / Maire

Re: Cannot make outbound call to local number


@arun1824 wrote:

Thanks for replying, 

 

The 5$ canada wide addon is great but Its very strange every other call can be made, but to this local number....

 

I have real no purpose of calling anyone outside of Ontario......


@arun1824   I'm wondering if that number you are trying to call is a newer area code which has been known to cause issues for a lot of people.

 

You could also try the lost/stolen trick, log into your account, select plans/add-ons tab, select phone lost/stolen, suspend service then log out and wait a few mins.  Log back in and resume service, log out and restart your phone.  This does a soft reset of your account and services and is known to fix a few glitches in the system.

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Deputy Mayor / Adjoint au Maire

Re: Cannot make outbound call to local number

If you are physically in an area that should be a local call to the number you are dialing, you should report it to the moderators. Sometimes new numbers seem to be 'misclassed' in Public Mobile / Telus's database. I am in Regina, SK, and some local prefixes occasionally come up with the long distance warning when dialed without "1". If I didn't have long-distance included in my plan, it would probably actually consume long-distance minutes. Report it to the moderators. In my case when reporting, they asked for at least three numbers in that prefix and the times I tried calling, and they reported it to the telus back-end team. Never heard anything back but within a few days the number was no longer reporting as long distance when dialling without a 1.