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Cannot make calls after 1 month deactivation and sim swap

azahoor
Good Citizen / Bon Citoyen

Hi,

 

I cannot reactivate my account (was deactivated for 1 month)

I have made payment but still cant make calls

I made the payment and it shows activated but cant make calls

after few hours it goes back to deactiveted account and not enough balance (i have auto payment and money was taken)

I have taken out sim and turned the phone off and restarted but still no luck 

I did swapped the SIM as I lost the old one 

 

 

 

11 REPLIES 11

Acekiller
Deputy Mayor / Adjoint au Maire

it seemed like there's quite a bit of billing error recently?

imm1304
Retired Oracle / Oracle Retraité

Happy to hear that the mods took care of you.

 

You should keep a backup app like Fongo or Google hangout dialer.  I keep both.  

Allows free calls to most numbers in North America using wifi or data.  

azahoor
Good Citizen / Bon Citoyen

Moderators are awesomme . I did send and it is fixed now 

It wasnt GST .. it was just an error in biling 

 

all fixed 

 

Kudos to Moderators . .and Public Mobile

@azahoor,

$171 is $150 + taxes (at 14%).

 

Are you in a province where the combined GST and PST, or the HST is 14%?  This would be a correct payment amount, as all prices on Public Mobile are listed without taxes.

 

matbasm
Deputy Mayor / Adjoint au Maire

@azahoor, You need to send this info to the moderators.  It is unlikeely that they will see it here.

 

azahoor
Good Citizen / Bon Citoyen

Hi

 

Thanks the phone is back in service but 

it is still shwoing $171 plan but it should be $150

 

90 day plan

Canada wide calls

international text

12+6 GB 3 G Data 

= $150 

 

Can you please fix the amount .. deduct $150 instead of $171

 

Thanks 

azahoor
Good Citizen / Bon Citoyen

Hi PM moderators.

 

Can you please check my PM

almost 2 hours now 

 

Still waiting for my phone to be working 

Need to make few important calls

 

Thanks 

azahoor
Good Citizen / Bon Citoyen

Yes did all d

that 

SIm swap was on the "My Account" it shows it has been swapped

Money was taken and it even showed balance 

not it is deactivated and asking for more moeny 🐵

 

I did send it to moderator team 

 

I am sure they will fix it 

 

 

matbasm
Deputy Mayor / Adjoint au Maire

@azahoor, When you swapped the SIM, did you update your account with the new SIM number?

Are you sure that payment was taken from your Credit Card?  If the SIM is updated in your account and CC was charged, something seems to have gone wrong with re-activation.

You will need to send a private message to the moderator team and ask them to investigate.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

azahoor
Good Citizen / Bon Citoyen

i did .. 30 min agao . still waiting for a reply

imm1304
Retired Oracle / Oracle Retraité

Hey @azahoor,

Send a private message to the @CS_Agent right now.

Provide your phone number and PIN and one of the mods will help you with this.

 

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