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Cannot Make Outgoing Calls

anardelli
Good Citizen / Bon Citoyen

Hi Everyone,

 

I just discovered that I cannot make outoing calls. Whenever I make a call I get a voice message indicating that the call cannot be completed and my call is not covered by my plan. My phone was working as of yesterday and I have unlimited provinicial calling. 

 

I can receive calls, can send texts and I apparently have data. I have tried restarting the phone and attmped to call several numbers, always with this same result.  Any assistance would be appreciated.

7 REPLIES 7

chandlerparsons
Good Citizen / Bon Citoyen

Done. It's back now.

Mary_M
Retraité / Retired
Retraité / Retired

Good morning everyone, 

 

The outage is now resolved - can you please power cycle your phones and test for outgoing calls? 

 

Cheers,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

NatalieWilliams
Good Citizen / Bon Citoyen

Same here, I am trying to make a local call, but the system is saying my plan doesn't cover this long distance call..!!

st4321
Great Neighbour / Super Voisin

I am getting the same message.  Can't make outgoing calls

nikibc
Great Neighbour / Super Voisin

Hello,

I am getting the exact same message this morning when I try and place outgoing calls. 

thapager
Great Citizen / Super Citoyen

There’s an outage. No estimated time to repair. Check back often and check your phone’s outgoing calls regularly.

SnOop
Good Citizen / Bon Citoyen

there is an apparent outage affecting many users - contact @CS_Agent

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