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mimmo
Oracle

Canceling a completed port?

Does anyone know the details of what happens when one cancels a completed port?

 

  Ie porting from pm to fido post paid and then cancelling the fido activation/contract within the first 15 days.

 

What happens to the tel number as The pm account is closed?

 

 

Re: Canceling a completed port?


@mimmo wrote:

Does anyone know the details of what happens when one cancels a completed port?

 

  Ie porting from pm to fido post paid and then cancelling the fido activation/contract within the first 15 days.

 

What happens to the tel number as The pm account is closed?


The number would go back to the original carrier, although I'm uncertain after how much time that will happen.  Do you need to keep the number?  If you do need to keep it, I would consider porting out from Fido to perform the Fido deactivation, but I would first check if porting out counts the same as cancelling within the first 15 days when it comes to the device return/new customer plan cancellation policy.

XionBunny
Town Hero / Héro de la Ville

Re: Canceling a completed port?

I sincerely hope you are able to recover sed number if that's what you are trying to achieve.

softech
Mayor / Maire

Re: Canceling a completed port?

@mimmo  

 

the number will go back to where it belongs 

 

was the number you got it new from PM?  if so, the number will be back to Telus pool.  The number will release back to "public" after so many weeks or months, depends on Telus policy .

 

if you want to get the number back from Telus/PM, it is possible.. but maybe a favour that is hard to ask..  depends if CS Agent willing to help.. 

pkaraa
Deputy Mayor / Adjoint au Maire

Re: Canceling a completed port?

If it was originally from Public and Fido port was cancelled then Fido will release it after their hold period then it'll go to Public and will be available after maximum of 90 days.

 

 

 

darlicious
Mayor / Maire

Re: Canceling a completed port?

@mimmo 

Is the intention to port your number back to pm? I would change the scenario around and call fido asking how you would port back to fido once you cancel the contract at the "new provider" to give you an idea on how they handle this kind of situation.

 

Their policy essentially tells you to return the phone to the place of purchase and once it is determined that you meet the eligibility requirements they will process your refund and you will recieve confirmation of the cancellation. That gives the impression that once it is the phone is accepted as a return you may be able to port out your number to confirm the cancellation of your account. You may be still responsible for the prorated amount of your billing period but as long as the phone has been accepted as returnable and is in the process of being refunded the actual cancellation of the account by porting out should be within your control if you are willing to pay the $10 or $20 in account services recieved in order to keep your phone number as your device subsidy contract and your billing are separate entities (except when dealing with a koodo tab).

 

If you choose to cancel everything and walk away without paying a penny then you have much less control over what happens to your number as it will then just go back to the original provider. If you bought from a retailer ie. TMS then they will also have certain policy conditions you would have to abide by so to make this happen you may want to have your pm activation at the submit payment page as you finalize your phone return.

 

If you are not satisfied with your Fido mobile device, you can return (or exchange) it to the store you purchased it from, provided the following return criteria is met:

Return period:

 In store purchase at a Fido Retail store - Within 15 days from purchase date.
✔ Purchases made on Fido.ca or the Fido call centre - Within 30 days of shipment of the device.
✔ Purchases ordered with Express Pickup – Within 30 days of receiving the device.

Return condition:

✔ Device is in it’s original condition with all accessories.
✔ Must not have any physical or moisture damage.
✔ Device passwords and locks are removed.

Start a return request

Please follow the steps below based on how you purchased your device:

Purchased from other retailer (e.g., Best Buy or other non-Fido stores):

 

Returns/Exchange

Defective Device Exchange

  • Ensure device meets return criteria above.
  • Device must be returned or exchanged at the same store where it was purchased from to confirm your eligibility for return/exchange and receive your refund, and cancellation confirmation.
  • Original receipt and documentation is required.
  • Ensure device meets return criteria above.
  • Contact the retailer where you purchased the device for further support*
  • Defective devices eligible for exchange must be returned to the same store it was purchased from*.

 

* Other retailers may have additional rules and charges for returning devices.  Please contact them for more info.

 

If return or exchange is ELIGIBLE:
Your return will be processed and your account charges adjusted within 4 weeks of the device being received by Fido

 

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