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Great Neighbour / Super Voisin

Can't use my data?

I got 8 gig of data when I signed up and paid for my plan and I haven't been able to access it even once but here doesn't seem to be any help, I'd like to use the 8 gigs I didn't get to use the ones I paid for or the sign up bonus this entire time any help would be appreciated so I don't have to switch providers and lose that money basically. Thanks

Model Citizen / Citoyen Modèle

Re: Can't use my data?


@ness wrote:

I got 8 gig of data when I signed up and paid for my plan and I haven't been able to access it even once but here doesn't seem to be any help, I'd like to use the 8 gigs I didn't get to use the ones I paid for or the sign up bonus this entire time any help would be appreciated so I don't have to switch providers and lose that money basically. Thanks


Hi and welcome. sorry you are having problems.

How long as it been since you had this issue? Is everything else working? Has data ever worked?

Model Citizen / Citoyen Modèle

Re: Can't use my data?

What date did you sign up and activate with Public Mobile ? Are you able to take a screen shot of your plan and post it here...but edit out any personal info. Is your plan active ? Is talk and text working ?

Great Neighbour / Super Voisin

Re: Can't use my data?

I'm sure it is likely something more complicated than this but I had that issue today and found that I had accidentally disabled my cell data in my iPhone settings. Once I flipped that switch back on it worked like a charm.

Model Citizen / Citoyen Modèle

Re: Can't use my data?


@edmund wrote:

I'm sure it is likely something more complicated than this but I had that issue today and found that I had accidentally disabled my cell data in my iPhone settings. Once I flipped that switch back on it worked like a charm.


It may be that simple but until we get a reply we will never know...Smiley Indifferent

Town Hero / Héro de la Ville

Re: Can't use my data?


@ness wrote:

I got 8 gig of data when I signed up and paid for my plan and I haven't been able to access it even once but here doesn't seem to be any help, I'd like to use the 8 gigs I didn't get to use the ones I paid for or the sign up bonus this entire time any help would be appreciated so I don't have to switch providers and lose that money basically. Thanks


1.  Login to your account.  Is your account status active?

2.  What phone are you using?

3.  Check your phone APN setting against the one listed in the following link

https://apn-canada.gishan.net/en/apn/public-mobile

 

 

Town Hero / Héro de la Ville

Re: Can't use my data?


@krazykiwi wrote:

@edmund wrote:

I'm sure it is likely something more complicated than this but I had that issue today and found that I had accidentally disabled my cell data in my iPhone settings. Once I flipped that switch back on it worked like a charm.


It may be that simple but until we get a reply we will never know...Smiley Indifferent


Exactly.  I don't understand why people asked the question and not hang around for reply.  May be people are thinking that PM commuinty forum is like other forum.  It will take a while to get a reply.

Mayor / Maire

Re: Can't use my data?

@ness what is your phone's brand and model?  This can be helpful for people trying to help you resolve this.


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Great Citizen / Super Citoyen

Re: Can't use my data?