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mpo
Great Neighbour / Super Voisin

Can't send and receive text message and can't see my plan on self-serve

Hi,

 

I am not able to send and receive text message from my phone since this morning. When I already have Unlimited talk and text included in my plan. Another issue is I'm not able to see my plan details in self-serve account, It is showing "Oh no! 
It looks like something went wrong, but don’t panic." error even on multiple tries.

 

Regards,


Accepted Solutions
mpo
Great Neighbour / Super Voisin

Re: Can't send and receive text message and can't see my plan on self-serve

Seems like it is working now. I can see plan details on my self-serve account as well as I send and receive text messages. I have to switch off my phone and remove the sim. Then re-insert the sim after couple of minutes and restart the phone.

 

Thanks,

View solution in original post


All Replies
ZfromVanC
Town Hero / Héro de la Ville

Re: Can't send and receive text message and can't see my plan on self-serve

First thing to try is to open up self serve on a different browser, or using Private browsing mode. Failing that, send a message to a Moderator for help:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Keep in mind they can be quite busy and it might take up to 48 to hear back from them.

mpo
Great Neighbour / Super Voisin

Re: Can't send and receive text message and can't see my plan on self-serve

Seems like it is working now. I can see plan details on my self-serve account as well as I send and receive text messages. I have to switch off my phone and remove the sim. Then re-insert the sim after couple of minutes and restart the phone.

 

Thanks,

View solution in original post

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