Can't renew the plan

[bruicer]

I can't renew my account again when i go to selfserve site shows expiry date but not showing amount due  

[Luddite]

@bruicer Is your phone working? If so, an expired notice is normal before autopay renewal.

[Anonymous]

@bruicer, Unless you are trying to change your plan, you should be able to re-activate it if it has expired/is suspended less than 90 days.  You might simply need to clear your browser's cache and/or run your browser in incognito/privacy mode (or try another browser).  If that doesn't work, and you haven't already done so, send a private message to the moderators team, as mentioned above..

[bruicer]

Why is that never had the problem before looks like time for new provider i guess 

[Acekiller]

I believe once your plan expired you need mods' assistance to reactivate it.

[Mana]

@bruicer sorry to hear about your trouble.

Please send a private message to @Moderator_Team to get help.

In your message to mods, please include:

- explaination of your issue

- your account number

- your phone number 

- your account PIN