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Can't receive/send text

tianshu_z
Good Citizen / Bon Citoyen

My plan includes unlimited texting. However, I can't receive or send any text. If someone sends me a text, my phone will show that "you were sent one message, but your plan doesn't include texting". Can anyone help me on this?

 

Sue

4 REPLIES 4

srlawren
Retired Oracle / Oracle Retraité

@tianshu_z has this been resolved for you now?


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tianshu_z
Good Citizen / Bon Citoyen

Thanks I have sent a message to mod.

 

Sue

rob79
Model Citizen / Citoyen Modèle

Hey @tianshu_z - you're going to have to send a private message to the mods to help you with this. Be sure to include your PM account number, phone number, and the email address you use to log into self-serve in the message.

 

Click Here to send the mods a direct message.

 

Good luck!

passiveegg
Model Citizen / Citoyen Modèle

It looks like your service may be a problem. Have you tried taking your sim out and turning your phone off and putting it on again? You should also look at your self serve and see what it's showing under plan. If this doesn't hello then

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