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Good Citizen / Bon Citoyen

Can't get internet to work

So I've sifted through several posts on here about internet not working. I set the parameters in settings that many people have posted, as well as restarting the phone. It is a samsung s7.

 

My sons phone has minimal internet, so I'm not highly concerned about him having access but I would like him to be able to send and receive pictures. Anyone run across this problem?

Model Citizen / Citoyen Modèle

Re: Can't get internet to work

What plan do you have and what is included.   When is the renewal date?

Mayor / Maire

Re: Can't get internet to work


@Jackiefargo wrote:

So I've sifted through several posts on here about internet not working. I set the parameters in settings that many people have posted, as well as restarting the phone. It is a samsung s7.

 

My sons phone has minimal internet, so I'm not highly concerned about him having access but I would like him to be able to send and receive pictures. Anyone run across this problem?


@Jackiefargo  Can you post a screenshot of your apn settings?

Model Citizen / Citoyen Modèle

Re: Can't get internet to work

To jump start the sim card, maybe you can try the phone  lost / found trick.   

Mayor / Maire

Re: Can't get internet to work


@Jackiefargo wrote:

So I've sifted through several posts on here about internet not working. I set the parameters in settings that many people have posted, as well as restarting the phone. It is a samsung s7.

 

My sons phone has minimal internet, so I'm not highly concerned about him having access but I would like him to be able to send and receive pictures. Anyone run across this problem?


I have the same phone. I never touched the APN settings and it all works fine.

Settings/Connections/Mobile networks/Access Point Names - if you don't see one in there then touch ADD upper right.

I'll fill in what is set and ignore others

APN = sp.mb.com

MMSC = http://aliasredirect.net/proxy/mb/mmsc

MMS proxy = mmscproxy.mobility.ca

MMS port = 8799

MCC = 302

MNC = 220

APN type = default,mms,supl

APN protocol = IPv4

Mobile virtual network operator type = GID

Mobile virtual network operatorvalue = 4D

 

And of course turn on data:

Settings/Connections/Data usage/Mobile data to on

Model Citizen / Citoyen Modèle

Re: Can't get internet to work

Can he access the internet via wifi? If so, I'd log into My account and see what it says regarding data, near the bottom of the main screen. If there's no data showing you should look at the usage. If he has the $15 plan, 250 can be used up pretty quick in a busy young life!

 

Yesterday I went live on Facebook for about 3 min total and used about 100mb that day.

 

I have a small plan also and I just cycle my data on and off when I need to text a picture under MMS (no data charges) or when I want to use the internet without wifi.

Oracle

Re: Can't get internet to work


@z10user4 wrote:

@Jackiefargo wrote:

So I've sifted through several posts on here about internet not working. I set the parameters in settings that many people have posted, as well as restarting the phone. It is a samsung s7.

 

My sons phone has minimal internet, so I'm not highly concerned about him having access but I would like him to be able to send and receive pictures. Anyone run across this problem?


I have the same phone. I never touched the APN settings and it all works fine.

Settings/Connections/Mobile networks/Access Point Names - if you don't see one in there then touch ADD upper right.

I'll fill in what is set and ignore others

APN = sp.mb.com

MMSC = http://aliasredirect.net/proxy/mb/mmsc

MMS proxy = mmscproxy.mobility.ca

MMS port = 8799

MCC = 302

MNC = 220

APN type = default,mms,supl

APN protocol = IPv4

Mobile virtual network operator type = GID

Mobile virtual network operatorvalue = 4D

 

And of course turn on data:

Settings/Connections/Data usage/Mobile data to on


Are you going to change your community name to match the phone you use?  Smiley Tongue

Good Citizen / Bon Citoyen

Re: Can't get internet to work

received_436962200488461.png

 

received_846338509070228.png

 

received_630111847494696.png

 

Good Citizen / Bon Citoyen

Re: Can't get internet to work

 Some of your info was different than what others have posted so I changed it.

 

Internet actually works! Thank you!

Mayor / Maire

Re: Can't get internet to work


@Jackiefargo wrote:

received_436962200488461.png

 

received_846338509070228.png

 

received_630111847494696.png

 


@Jackiefargo

APN Type is not correct.