I'm having an issue with changing my plan. When I click change plan in overview, I get no plans to select from (picture 1 below). If I click try out more options, I get an error page (picture 2 below) and if I click plans and add-ons I get an error saying logout and login again (picture 3 below). Tried on mobile and desktop, same thing. Any ideas?
Hi @esaad86 ,
The website can be finicky at times.
Try opening a tab in incognito mode; it is strange how doing this fixes these types of issues.
Let us know if that worked!
After I re-read that I see you tried it on different devices...maybe the website is down in your area....to confirm maybe ask the moderators (if the incognito mode does not work) to check your account.
To contact the Moderator_Team, there are two ways to reach them:
1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.
https://publicmobile.ca.ada.support/chat/
OR
2-Contact the Moderator_Team via private message using this link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
