05-31-2020 08:53 PM - edited 01-05-2022 10:59 AM
06-01-2020 12:57 PM
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
06-01-2020 12:53 PM
Hi there!
Please, send us a private message via Community and we will gladly assist you with this. 😊
Public Mobile Team
05-31-2020 09:37 PM
@ManveerTry restarting your phone.
Make sure your phone compatible is with public mobile. What is the make and model of your phone? https://www.publicmobile.ca/en/bc/get-help/articles/check-your-phones-compatibility
Are you able to try your sim on another phone to test it out?
If nothing works, your account might not be properly provisioned. You will need to contact moderators. Click on the green question mark at bottom right to get started. Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.
05-31-2020 09:26 PM
Can you receive calls? Does your texting work?
If the problem persists, try contacting a moderator and ask for help! Here's the link.
Good luck!
05-31-2020 09:01 PM
05-31-2020 08:55 PM
@Manveer What is the balance? Is it active? Did you port your number? Try restarting your phone.