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Model Citizen / Citoyen Modèle

Re: Can't call local numbers - "No Long distance add-on message"

@ShacharWeis  Considering your usage log only contains 32 minutes outoing: a) issue network coutning minutes, b) the number you're calling is not a Canadian number, or c) Canadian number roaming outside of Canada and carrier is making you play the LD minutes?

 

Best to contact the moderators directly with this link (if not already done): 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Good Citizen / Bon Citoyen

Re: Can't call local numbers - "No Long distance add-on message"

All calls are in-province. 

It just seems that the "unlimited incoming" part of my plan was ignored. I've messaged the mods. Thanks

 

Highlighted
Mayor / Maire

Re: Can't call local numbers - "No Long distance add-on message"


@pmcell wrote:

@ShacharWeis  Considering your usage log only contains 32 minutes outoing: a) issue network coutning minutes, b) the number you're calling is not a Canadian number, or c) Canadian number roaming outside of Canada and carrier is making you play the LD minutes?

 

Best to contact the moderators directly with this link (if not already done): 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


@pmcell  PM is prepaid and all current plans have Canada wide calling, barring the data only plan.  PM doesn't have any roaming or overage charges as you will only get to use what your have already paid for here.

Highlighted
Model Citizen / Citoyen Modèle

Re: Can't call local numbers - "No Long distance add-on message"


@dabr wrote:

@pmcell wrote:

@ShacharWeis  Considering your usage log only contains 32 minutes outoing: a) issue network coutning minutes, b) the number you're calling is not a Canadian number, or c) Canadian number roaming outside of Canada and carrier is making you play the LD minutes?

 

Best to contact the moderators directly with this link (if not already done): 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


@pmcell  PM is prepaid and all current plans have Canada wide calling, barring the data only plan.  PM doesn't have any roaming or overage charges as you will only get to use what your have already paid for here.


@dabr  Thanks, please let me rephrase: if c) is the scenario, which is odd, that the caller is forced to pay for LD when calling a Canadian number that @ShacharWeis is calling, is roaming outside of Canada, and @ShacharWeis  does not have a LD add-on to outside of Canada, then it could explain why he cannot make the call and of course will not be charged by PM. This could be a possible (but unlikely scenario) with some of the various prepaid providers these days?

Highlighted
Mayor / Maire

Re: Can't call local numbers - "No Long distance add-on message"


@pmcell wrote:

@dabr wrote:

@pmcell wrote:

@ShacharWeis  Considering your usage log only contains 32 minutes outoing: a) issue network coutning minutes, b) the number you're calling is not a Canadian number, or c) Canadian number roaming outside of Canada and carrier is making you play the LD minutes?

 

Best to contact the moderators directly with this link (if not already done): 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


@pmcell  PM is prepaid and all current plans have Canada wide calling, barring the data only plan.  PM doesn't have any roaming or overage charges as you will only get to use what your have already paid for here.


@dabr  Thanks, please let me rephrase: if c) is the scenario, which is odd, that the caller is forced to pay for LD when calling a Canadian number that @ShacharWeis is calling, is roaming outside of Canada, and @ShacharWeis  does not have a LD add-on to outside of Canada, then it could explain why he cannot make the call and of course will not be charged by PM. This could be a possible (but unlikely scenario) with some of the various prepaid providers these days?


@pmcell  Good point and  yes you're right @ShacharWeis  didn't actually say if he was calling LD internationally and maybe he can clarify if all calling was within Canada.

Highlighted
Good Citizen / Bon Citoyen

Re: Can't call local numbers - "No Long distance add-on message"

I mentioned this before, all calls were inin Ontario. 

Highlighted
Mayor / Maire

Re: Can't call local numbers - "No Long distance add-on message"


@ShacharWeis wrote:

I mentioned this before, all calls were inin Ontario. 


Thanks for clarifying, sometimes information gets missed when there's been a lot of responses:)

Highlighted
Great Neighbour / Super Voisin

Re: Can't call local numbers - "No Long distance add-on message"

Try to check your online self serve account! It might be lack of balance. It might happen when you recharge it and it do not go through properly.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Can't call local numbers - "No Long distance add-on message"

Best to contact a moderator to reverse this issue and restore the correct usage minutes. Click ?, bottom right, and follow instructions to submit a ticket. Moderator wait times can be  within a few hours or sooner, or within the day, from my experience.

Highlighted
Mayor / Maire

Re: Can't call local numbers - "No Long distance add-on message"

@ShacharWeis  Let us know how this ends up getting fixed.....

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