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I think you will need to private message a moderator. Explain the situation and they will help:
Hi, are the business numbers Toll Free Numbers? Start with 888,844,866 ect?
I searched the PM community and found many posts of users who can not call Toll Free Numbers. If i understand , the toll free number companys control who can call to them, and they may be US based. If the company has a non toll free number it might work.
You could try using Google Hangouts Dialer app to make the call.
If you're calling them as a 10-digit only number, try putting the 1 for LD in front. It could certainly be the same province (even same area code or city) but the system may still want that 1 to complete the call.
Are the area codes and prefixes newer?? Sometimes they don't get updated right away I've found. Happened to me in 2016 when I tried to call my landlord. Same City, different area codes (mine was newer).
You can attempt to reset your provisioning by going to self-serve and setting the plan to lost status, sign out, wait 5 minutes, sign back in, activate again.
Along with Hangouts, another app you might consider for Canada-wide calling is Fongo. Available for free to most numbers in Canada, and free number for you from most cities in Canada.
Other pay per use or subscription options in the app. It's my back up choice when service isn't working for me.