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Ligongou
Great Neighbour / Super Voisin

Can not access my Data

I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.

Thanks,

ShawnC13
Oracle

Re: Can not access my Data


@Ligongou wrote:

I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.

Thanks,


Have you checked the apn settings on it?  

Here is a great site to setup your APN and instructions on how to do it.  Find the APN Settings for Public Mobile here!


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

Luddite
Oracle

Re: Can not access my Data

Login to your account and see if data shows under Data & Add-ons. If not, you've used it all up. If there, follow the suggestions already given for APN after being sure cellular data and roaming are ON.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
Jarvar
Model Citizen / Citoyen Modèle

Re: Can not access my Data

@Ligongou 

Does your daughter have the same phone?

Is her case also a new phone and old SIM?

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