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Danbea
Great Neighbour / Super Voisin

Can Public Mobile customers roam in Europe?

I am wondering if Public Mobile offers service to their clients when they travel to Europe.  And if yes, how much would calls cost?


Accepted Solutions
imm1304
Retired Oracle / Oracle Retraité

Re: Can Public Mobile customers roam in Europe?

Hi, public mobile does not offer roaming service outside of Canada at the moment.  So my understanding is that our public mobile phone lines stop working once we step outside Canada.  

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imm1304
Retired Oracle / Oracle Retraité

Re: Can Public Mobile customers roam in Europe?

Hi, public mobile does not offer roaming service outside of Canada at the moment.  So my understanding is that our public mobile phone lines stop working once we step outside Canada.  

View solution in original post

Danbea
Great Neighbour / Super Voisin

Re: Can Public Mobile customers roam in Europe?

Thanks for the info!

makkahn28
Mayor / Maire

Re: Can Public Mobile customers roam in Europe?

That's correct, and I do HOPE, that the LACK of Roaming is ONLY a Temporay Setback, and will ONCE again make a comeback

imm1304
Retired Oracle / Oracle Retraité

Re: Can Public Mobile customers roam in Europe?

Yes, it would be nice to see international roaming add-on.

makkahn28
Mayor / Maire

Re: Can Public Mobile customers roam in Europe?

Yeah, I hear Roam is a NICE city in Italy as well

danielsnider
Great Neighbour / Super Voisin

Re: Can Public Mobile customers roam in Europe?

Any change on this? Can you still NOT roam in Europe?

srlawren
Retired Oracle / Oracle Retraité

Re: Can Public Mobile customers roam in Europe?

Hi @danielsnider, nothing has changed in this regard, unfortunately.  You will not get any service from Public Mobile outside of Canada.  If you're using an unlocked phone (which is likely on PM), you can always pick up a prepaid SIM card and service from a provider in the EU once you arrive.  


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danielsnider
Great Neighbour / Super Voisin

Re: Can Public Mobile customers roam in Europe?

OK! Thanks!!

 

So isn't the "Global Text" feature false advertising then?? 

imm1304
Retired Oracle / Oracle Retraité

Re: Can Public Mobile customers roam in Europe?

Hi @danielsnider,

The accepted norm is to use the term "Global/International Text" for sending text messages from within the carrier's network coverage area, while connected to the home network of your carrier.  

The carrier is only able to offer the monthly plans that work while connected to its own network.  This is clearly different from international roaming service, which every carrier differentiates.  

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