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Zanzabar2020
Great Neighbour / Super Voisin

Can I put my account 'on hold' until I get back?

Im going to be outside of Canada for a couple of months. I'd prefer to not pay my phone bill while I am gone because I won't be using it at all. Can I 'suspend' my account while Im away? I don't want to lose my holiday promo and other discounts I've accumulated.


Accepted Solutions
missorange
Town Hero / Héro de la Ville

Re: Can I put my account 'on hold' until I get back?

Yes, you can suspend, remember to active within 90 days to keep your phone number and account. If you have available balance in your account, you will not lost it.

View solution in original post


All Replies
missorange
Town Hero / Héro de la Ville

Re: Can I put my account 'on hold' until I get back?

Yes, you can suspend, remember to active within 90 days to keep your phone number and account. If you have available balance in your account, you will not lost it.

View solution in original post

ChuckYeah
Mayor / Maire

Re: Can I put my account 'on hold' until I get back?

@Zanzabar2020 Just remove your credit card information and autopay and your plan will suspend next renewal. Only wrinkle is that you may have Additional funds in your account which will be used up. In this case, I recommend reporting your phone lost and found when you return.

 

As long as your account is not suspended for 90 days, your good. Don't leave it to the last minute tho.

Staliger
Mayor / Maire

Re: Can I put my account 'on hold' until I get back?


@Zanzabar2020 wrote:

Im going to be outside of Canada for a couple of months. I'd prefer to not pay my phone bill while I am gone because I won't be using it at all. Can I 'suspend' my account while Im away? I don't want to lose my holiday promo and other discounts I've accumulated.


As was mentioned earlier, you can do it up to 90 days without problemsSmiley Happy

z10user4
Mayor / Maire

Re: Can I put my account 'on hold' until I get back?


@Zanzabar2020 wrote:

Im going to be outside of Canada for a couple of months. I'd prefer to not pay my phone bill while I am gone because I won't be using it at all. Can I 'suspend' my account while Im away? I don't want to lose my holiday promo and other discounts I've accumulated.


Conditions of some promos had stipulated that if the account goes into suspension that the promo would be lost.

This would be things like special promo plans or $10 per month credit or promo features.

The holiday gifts will stay. Available Funds will stay. Rewards will return after reactivation. Others have already given you the reactivation time frame.

Whether things do in fact get lost is a matter for the big maybe around these parts. 🙂

GreaseMonkey
Great Citizen / Super Citoyen

Re: Can I put my account 'on hold' until I get back?

Yes you can upto 90 days. After 90 days your account will be suspended permanently. Make sure activate it before 90 days is up and you should be good to go.

Cheers!!!

Zanzabar2020
Great Neighbour / Super Voisin

Re: Can I put my account 'on hold' until I get back?

ok, thanks!

Zanzabar2020
Great Neighbour / Super Voisin

Re: Can I put my account 'on hold' until I get back?

So the only thing I have to do to suspend the account is remove credit card information and autopay?

 

ChuckYeah
Mayor / Maire

Re: Can I put my account 'on hold' until I get back?

@Zanzabar2020 Yes, and reactivate within 90 days.

z10user4
Mayor / Maire

Re: Can I put my account 'on hold' until I get back?


@ChuckYeah wrote:

@Zanzabar2020 Yes, and reactivate within 90 days.


...after suspension.

🙂

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