Calling landlines

[Russell]

When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan

[srlawren]

@Russell  any updates??

[cavemantoronto]

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@Russell wrote:

When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan

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This could be same glitch that causes long distance error message and call cannot be made for a local call.  Try lost/stolen trick in self serve and the turn service back on. Other than that, something is wrong on other end and you have to get moderators to fix it.

[srlawren]

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@Dylan3 wrote:

 I suggest speaking to public mobile staff about this as they can help you

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@Russell before you do that, I'd recommend you try what @Alex888 posted.  If that still doesn't work, then do reach out to the moderator team for assitance.  You can learn how here:  How to Get Help - Community

[Dylan3]

 I suggest speaking to public mobile staff about this as they can help you

[Alex888]

@Russell Have you tried dialing a 1 before the number?

[popping]

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@Russell wrote:

When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan

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Try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.