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GLENNJOSEPH
Great Neighbour / Super Voisin

CHANGING PLANS QUESTION

HELLO, I HAVE THE $35 plan now and have had since 7 Feb 2021. it comes with 2 gig plus 500 mb, plus there appears a 5 gig BONUS.

 

MY NUMBER IS xxx-xxx-xxxx, 

 

i only average 440 mb, and probably get this lower

 

i know how to change the plan , and that I should choose on next payment date.

 

my question is if I choose the 15 plan currently available, which comes with 250 mb data on auto pay.  do I lose my previous data bonuses?

 

if I choose the 25 plan which has 500 mb, plus 500 bonus with auto pay, do I lose the previous bonuses?

 

Edit by Dunkman; removed personal information

 


Accepted Solutions
HALIMACS
Mayor / Maire

Re: CHANGING PLANS QUESTION

@GLENNJOSEPH 

 

If you received the bonus on your account, you can change plans and retain the bonus.

View solution in original post


All Replies
HALIMACS
Mayor / Maire

Re: CHANGING PLANS QUESTION

@GLENNJOSEPH 

 

If you received the bonus on your account, you can change plans and retain the bonus.

View solution in original post

Quigley
Model Citizen / Citoyen Modèle

Re: CHANGING PLANS QUESTION

Good question. I think that was asked recently and the answer was no, I believe. You can get either one and keep the bonuses. 

The bonuses stay with the ACCOUNT and not with the plan. I hope that's clear! Which wasn't stated in the previous comment. @GLENNJOSEPH 

esjliv
Mayor / Maire

Re: CHANGING PLANS QUESTION


HELLO, I HAVE THE $35 plan now and have had since 7 Feb 2021. it comes with 2 gig plus 500 mb, plus there appears a 5 gig BONUS.

 

xxxxxxxxxxxx

 

i only average 440 mb, and probably get this lower

 

i know how to change the plan , and that I should choose on next payment date.

 

my question is if I choose the 15 plan currently available, which comes with 250 mb data on auto pay.  do I lose my previous data bonuses?

 

if I choose the 25 plan which has 500 mb, plus 500 bonus with auto pay, do I lose the previous bonuses?

 


@GLENNJOSEPH 

This is a public forum, please edit your post to remove any personal information. To edit it, hit the 3 dots at top, right of your post.

I would refer to the Terms and Conditions you were provided the 5GB bonus to be sure. Was this a sign up promo 5GB addon?

 

 

GLENNJOSEPH
Great Neighbour / Super Voisin

Re: CHANGING PLANS QUESTION

here is what i received, and what I do not understand, is it 5 gb reoccuring bonus or 5 gb total to be used after i exceeded my current plan of 2gb plus 500 mb? 

 

Congrats! Your email was received and is eligible for our limited time flash sale.

 

Get your second month of service for free when you activate on any plan. Plus, get a one-time 5GB of free data on select plans.* Discount and bonus data will be applied to eligible accounts within 30 days of activation. 

Activate by February 8th.

HALIMACS
Mayor / Maire

Re: CHANGING PLANS QUESTION

@GLENNJOSEPH

 

If the 5 GB bonus was applied to your account, you will retain that if you change plans.

 

EDIT#1:  It's a one-time bonus add-on which expires after it is used,  it does not renew every cycle.

 

EDIT#2:  Yes, it only gets consumed after your plans data allotment is consumed.

Quigley
Model Citizen / Citoyen Modèle

Re: CHANGING PLANS QUESTION

The 5 gb bonus is a ONE TIME BONUS and will roll over to next month until you use it up, for however long it takes.

@HALIMACS   Nice edit , edit, edit, edit lol

HALIMACS
Mayor / Maire

Re: CHANGING PLANS QUESTION

@Quigley 

 

EDITS entered before I even noticed someone else had replied - consistency in messaging should help the OP.

Quigley
Model Citizen / Citoyen Modèle

Re: CHANGING PLANS QUESTION

@HALIMACS , Ok, if you say so. Your the Mayor.

Dunkman
Oracle

Re: CHANGING PLANS QUESTION

 

@GLENNJOSEPH 

Typically, these one time promo data bonus will stay in your account even if you change plans.  However, you should check the terms and conditions.  In some past promotions, the terms state that if you change plans, you will lose the promo data.  I tried to check for the new years day promo, but  was unable to find this details.  

 

Also, Public mobile has increase the plans for Canada wide calling by $5 per month.  If you change plans now and want to return to your original plan and need Canada wide calling, you may be paying $5 per month more.  Right now the Canada wide calling plans are on "sale" with $5 discount.  

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