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Bought an addon for the wrong account

kylew
Great Neighbour / Super Voisin

I mistakenly bought a roaming adon for my son's account, anyway to cancel the purchase?

1 REPLY 1

gblackma
Mayor / Maire

@kylew did you actually do the 2 step process to buy the addon? Or did you just add the funds? The  to rectify this is to contact a moderator and explain your situation . Ask them to cancel your sons add on and then purchase one for yourself. Remember that the add on starts when added . So it's best to add the funds and buy the add as near your departure date as possible.

Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket )

In the States, enable roaming and restart your phone.  Enjoy your trip.


@kylew wrote:

I mistakenly bought a roaming adon for my son's account, anyway to cancel the purchase?


 

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