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Great Neighbour / Super Voisin

Bill credit question

I signed up yesterday and was told that I will get $10 off for 6months on my $30/mo plan. Now I am being told that the offer expired Mar 4th.

 

What's the resolution to this?


Accepted Solutions
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Good Citizen / Bon Citoyen

Re: Bill credit question

Who told you that you would get the credit? 

 

The offer did expire on the 4th.

 

You would likely need to contact the mods if there is anything they can do. You can send a private message to @Moderator_Team here...

 

https://productioncommunity.publicmobile.ca/t5/notificationfeed/page 

 

View solution in original post


All Replies
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Good Citizen / Bon Citoyen

Re: Bill credit question

Who told you that you would get the credit? 

 

The offer did expire on the 4th.

 

You would likely need to contact the mods if there is anything they can do. You can send a private message to @Moderator_Team here...

 

https://productioncommunity.publicmobile.ca/t5/notificationfeed/page 

 

View solution in original post

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Moderator

Re: Bill credit question

Hello @mystt,

 

Thanks for reaching out!

 

We indeed had an offer like the one you mentioned, but the last date it was available was on the 4th of  March 2019.

 

Anna,
Public Mobile Moderator
 

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Mayor / Maire

Re: Bill credit question


@mystt wrote:

I signed up yesterday and was told that I will get $10 off for 6months on my $30/mo plan. Now I am being told that the offer expired Mar 4th.

 

What's the resolution to this?


You were one day late for the $10 off for 6 months promo which was expired on Mar 4th.

If a store rep told you that, you should go back to that store to ask for compensation.

As far as PM is concern, your activation does not qualify for the $10 for 6 months.

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Town Hero / Héro de la Ville

Re: Bill credit question

Maybe someone was telling you wrong information.. Need to watchout Public mobile website to see the timing for the promotion period.