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dabr
Mayor / Maire

Re: BUY THE SAME ADD-ON TWICE


@ISIYGRN1 wrote:

moderator takes long to reaply


Yes, unfortunately true they can take too long and by the time they respond you might no longer need that add-on.  The downside of PM and roaming options. 

 

You could use WIFI apps like TextNow that provide free calling and texting or Whatsapp etc.

hTideGnow
Town Hero / Héro de la Ville

Re: BUY THE SAME ADD-ON TWICE

@dabr  the courting of the 10 days starts from the first date you use and not from the day you buy, right?

 

dabr
Mayor / Maire

Re: BUY THE SAME ADD-ON TWICE


@hTideGnow wrote:

@dabr  the courting of the 10 days starts from the first date you use and not from the day you buy, right?

 


@hTideGnow   Actually the countdown starts from the moment of purchase, so always buy roaming add-ons just before you need to leave.

ISIYGRN1
Good Citizen / Bon Citoyen

Re: BUY THE SAME ADD-ON TWICE

 

@dabr  the courting of the 10 days starts from the first date you use and not from the day you buy, right?

no

RosieR
Mayor / Maire

Re: BUY THE SAME ADD-ON TWICE


@ISIYGRN1 wrote:

its already after the 10 days

 


Hi @ISIYGRN1 Reboot your device.  Before you log back in, delete your browsing history and cache.  Use another browser and if necessary use incognito mode.  Wait an hour to allow system to reset.  Try again.  

 

If you haven't yet, add the funds first to cover the add-on.  Then go to add-ons and purchase the roaming add-on you need.

 

If you have a registered cc, you may buy add-on by dialling 611, but you will need your pin# to do this.

 

Please keep us posted.  thanks in advance.

 

RosieR

dabr
Mayor / Maire

Re: BUY THE SAME ADD-ON TWICE


@ISIYGRN1 wrote:
 

@dabr  the courting of the 10 days starts from the first date you use and not from the day you buy, right?

no


@ISIYGRN1   Sorry no it's from the moment of purchase, i.e., the 24 hour clock countdown starts at purchase time.

ISIYGRN1
Good Citizen / Bon Citoyen

Re: BUY THE SAME ADD-ON TWICE

i dont know my pin

hTideGnow
Town Hero / Héro de la Ville

Re: BUY THE SAME ADD-ON TWICE

@ISIYGRN1  Only Mod can assist to change the PIN, you might need to open a ticket with them:

 

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

 

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

RosieR
Mayor / Maire

Re: BUY THE SAME ADD-ON TWICE


@ISIYGRN1 wrote:

i dont know my pin


@ISIYGRN1 if you activated in-store, your pin# was sent sent to you by text.  It is just a 4-digit number, nothing else.  If you activated online, you created your own pin#.  If you don't remember, the moderators can help you but it might be a long wait.

 

Your best bet is using your self serve account.  Log in here https://selfserve.publicmobile.ca/

>> click Payment tab

>> choose one time payment using your registered cc

>> add funds to cover your add-on

>> go back to overview page and click Purchase Add-ons

>> choose your roaming add-on

>> then click "Buy Add-on"

 

I hope this helps

 

RosieR

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