Hello. I bought a US Roaming Add-On too soon before my trip. Please help.
Generally, there's no refunds..especially for user error. You can click the ? in lower right side of page to start process of moderator assistance though...see if they can have your add-on funds applied to Available Funds, then you can get the add-on later.
Contact the Moderator Team for assistance:
Keep an eye on the envelope top right of your screen. The moderator response will show up there.
It expires 10 days after purchase. PM is prepaid so no guarantee of a refund but you can try submitting a ticket to a moderator. Click on the question mark on the bottom right corner.
@SUEINTORONTO the moderators are usually pretty good about mistakes just be nice to them and they should credit your account. Just remember us rooming add-ons are on a 24 hour clock so at the time that you purchase it it will that expire 240 hours later if you need an additional one you will have to wait till the next day to purchase the following roaming add-on make sure you do not add 2 us roaming add-ons that include calling or they will cancel the calling feature out.