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Model Citizen / Citoyen Modèle

Re: Auto top up feature not found.

@coffee Please log in to My Account - > Payment - > Manage Autopay 

then fill your info there. I hope this info will help you

 

**** Please note : I am not a Moderator ****

Model Citizen / Citoyen Modèle

Re: Auto top up feature not found.

Just noticed that the payment drop down menu states VISA or DEBIT -- I tried to use my MASTER CARD. - could that be the problem?

Great Citizen / Super Citoyen

Re: Auto top up feature not found.


@Beer wrote:

Just noticed that the payment drop down menu states VISA or DEBIT -- I tried to use my MASTER CARD. - could that be the problem?


No. I use MasterCard and I have the auto-pay enabled

Model Citizen / Citoyen Modèle

Re: Auto top up feature not found.


@Beer wrote:

Just noticed that the payment drop down menu states VISA or DEBIT -- I tried to use my MASTER CARD. - could that be the problem?


MC works without issues.

Good Citizen / Bon Citoyen

Re: Auto top up feature not found.

If it is Mastercard version of Visa Debit it won't work. They call it a Global Payment Card(at least mine does) a regular mastercard should I work.

Good Citizen / Bon Citoyen

Re: Auto top up feature not found.

Hey Coffee, First off make sure your line is still active. If there has been no payments for the past 3 months that means the account is cancled and will need to be activated again. Thus may be the reason for auto payment not going through. Second make sure your card is working and is added into the Payment section in manage cards, see if your card is added. If nothing is working please message the MOD team as they can help you further.