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Model Citizen / Citoyen Modèle

Re: All my data the whole 10gb was sucked up in 2 days..


@Jaytag35 wrote:

it says it was my hotspot and i feel really screwed over as i just upgraged to the 60$ plan.. any way to earn a bit more data for the month? This was a phone glitch and i have been very happy with the service up till now.. 


Quite ironic. A phone glitch causes him to not be happy with the service now. Go figure. 

Highlighted
Great Citizen / Super Citoyen

Re: All my data the whole 10gb was sucked up in 2 days..

I think your only option is to chalk it up to a learning experience and either go without data until your next billing cycle or purchase an add on for more data. If you purchase a data add on any unused data will roll over to your next billing cycle.

Town Hero / Héro de la Ville

Re: All my data the whole 10gb was sucked up in 2 days..

I think the OP said was only a couple of days into the plan so I would think it best to either switch to the $50 plan or have a moderator renew your $60 plan early. There is no way to force an early renewal of the plan you are currently on, thus a moderator has to do this. Likely quicker to switch to the $50/8.5Gb plan online right now. You will start your next 30 days and pay the $50 right then and will be back in business. The 10Gb of data consumed in two days cost you $60 and that's the end of it. As soon as you are renewed on the $50 plan you can schedule a switch to the $60 plan for renewal in 30 days in the future to get back to the plan you wanted.

 

What I am not certain about is the 2Gb bonus getting you to 10Gb. I  ant recall how that worked. Do you have it for 6 months (more likely for 5 renewals after initially getting it?) Will switching plans nullify the rest of these bonuses? Or are they permanent data bonuses? Sorry, I paid little attention to that promotion.

 

AE_Collector

Mayor / Maire

Re: All my data the whole 10gb was sucked up in 2 days..

Or just lesson learned and move forward, get the phone WiFi working properly so you can still go online over the next <28 days. 

Mayor / Maire

Re: All my data the whole 10gb was sucked up in 2 days..

@Jaytag35 

Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you need to create a moderator support ticket using the ? button at the bottom right hand corner of this page. Moderator wait time is 2 - 3 days. If your next renewal date is 2 - 3 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $30 1GB data or $10 200MB data. Expensive option

J-L
Good Citizen / Bon Citoyen

Re: All my data the whole 10gb was sucked up in 2 days..


@Jaytag35 wrote:

it says it was my hotspot and i feel really screwed over as i just upgraged to the 60$ plan.. any way to earn a bit more data for the month? This was a phone glitch and i have been very happy with the service up till now.. 


Go into your settings and turn on your data saver. The hotspot cannot be turned on while data saver is on. I always keep data saver on and only turn it off temporarily when I want to hot spot for someone to check something online quickly (no streaming allowed, it gobbles up data).

J-L
Good Citizen / Bon Citoyen

Re: All my data the whole 10gb was sucked up in 2 days..


@AE_Collector wrote:

I think the OP said was only a couple of days into the plan so I would think it best to either switch to the $50 plan or have a moderator renew your $60 plan early. There is no way to force an early renewal of the plan you are currently on, thus a moderator has to do this. Likely quicker to switch to the $50/8.5Gb plan online right now. You will start your next 30 days and pay the $50 right then and will be back in business. The 10Gb of data consumed in two days cost you $60 and that's the end of it. As soon as you are renewed on the $50 plan you can schedule a switch to the $60 plan for renewal in 30 days in the future to get back to the plan you wanted.

 

What I am not certain about is the 2Gb bonus getting you to 10Gb. I  ant recall how that worked. Do you have it for 6 months (more likely for 5 renewals after initially getting it?) Will switching plans nullify the rest of these bonuses? Or are they permanent data bonuses? Sorry, I paid little attention to that promotion.

 

AE_Collector


If he got the 2G bonus that was only offered to selected customers he will not be able to get the same deal if he switches to the $50 plan. The deal was only offered to selected people for a very limited time. The 2 G bonus renews with each 30 day renewal. The 2G bonus is not offered on the regular $60 plan.