I have 45 in my account and can’t activate any plans and even when I go to add more money it’s says card cannot be verified and it’s the same card I always use, even tried another card and same message it’s been 3 days now and no phone
Click the following link to send a private message to Community Moderators ask for help. Please include your phone number, email address, your PIN, address with postal code to confirm that you are the owner of your account.
Community Moderators are available from: Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)
@Carterdyer8, sometimes clearing browser cache or using incognito mode can overcome problems with adding a credit card. By chance is an apartment number involved here? If so, skip the apartment number. Putting it in causes failure. This knowledge base post covers the tips and tricks I mentioned here.
Cool thanks I sent a message hopefully it can be fixed, I’ve been with them for a few months and no issues and hoping it can be a simple fix thanks for the reply, I’ll keep you updated
Click the following link to send a private message to Community Moderators ask for help. Please include your phone number, email address, your PIN, address with postal code to confirm that you are the owner of your account.
Community Moderators are available from: Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)
