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After reactivating text msgs in/out dont work. All else does

Eldiablo
Good Citizen / Bon Citoyen

So after I thought i fixed my issue. I'm still having no text in or out.

 

-My plan expired due to lack of funds.

-I had 40 account balance, so dropped to lower tier plan.

-then I had no add ons. But on self serve. It showed I did. And was paid and active for another month.

- did the lost/stolen reset trick. 

- I thought it worked.. data, calling in and out. But texts are not working. Not receiving any errors of failure to send back.

 

I'm Android. GAL S7. Good service. 

I have reboot the phone many times. And tried airplane mode. Repeated the lost stolen truck. But still no luck with movement of messages.

 

Any ideas to try before escalating.

2 REPLIES 2

Jackhyf63
Town Hero / Héro de la Ville

I think you need send a private message with your Public Mobile phone number to MOD.

will13am
Oracle
Oracle

Sometimes the lost phone/found phone toggle is not enough to reawaken the account.  A $1 top up can also help.  If you can wait, I would suggest asking the moderator team to restore the account functionality.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.  

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