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Great Neighbour / Super Voisin

Add talk to existing plan

I have a 90 day plan started two weeks ago and long story short I was experimenting and started it without a talk/text plan, just data. I thought I could just add it and pay the difference, but that doesn’t seem to be an option in Self Serve, I’d have to pay the whole amount. Is there a way to work around that? I don’t want to wait till the next billing period to switch.

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Oracle

Re: Add talk to existing plan

@Milos 2 weeks is a long time for your experiment. Try contacting the Moderator_Team and see if they can change your plan without you paying the full amount for a new plan.

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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

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Oracle

Re: Add talk to existing plan


@Milos wrote:

I have a 90 day plan started two weeks ago and long story short I was experimenting and started it without a talk/text plan, just data. I thought I could just add it and pay the difference, but that doesn’t seem to be an option in Self Serve, I’d have to pay the whole amount. Is there a way to work around that? I don’t want to wait till the next billing period to switch.


There really isn't a way around it.  A couple of days would have been a good experiment but a couple of weeks.  The best you can do is contact the mods (Link in my signature) and see if there is anything they can do for you.


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

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Retired Oracle / Oracle Retraité

Re: Add talk to existing plan

@Milos I don't think the duration of a couple of days vs. a couple of weeks will be an issue, the moderators are usually pretty good about helping with these types of situations, regardless of where you are in your current cycle.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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Oracle

Re: Add talk to existing plan

Have you looked at fongo.com using cellular/wifi data? Free calling/incoming text; sending SMS has small charge. BUT voip calling is sometimes a bit ragged. 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Moderator

Re: Add talk to existing plan

Hi Milos,

 

If you do have any questions about your plan, just contact us by sending a private message through the following link : 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Oracle

Re: Add talk to existing plan

Technically speaking the wireless code doesn't include a trial period for prepaid.  Arguably, any test period is strictly goodwill. 

 

https://crtc.gc.ca/eng/phone/mobile/codesimpl.htm

 

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