02-14-2021 06:56 PM - edited 01-05-2022 05:17 PM
Every single month after I use my 100 talk minutes my outgoing calls get cut off....................even though I have several add ons that include outgoing calls. Such a pain in the butt. Makes me hate this service. Does anyone else have this issue?
Solved! Go to Solution.
02-26-2021 03:28 PM - edited 02-26-2021 03:29 PM
Did the moderator open a ticket with the tech team to look into your account to find the problem? If not request that they do so.....weird stuff happens and thats understandable as long as they are working on finding the cause and subsequently the solution. Have them give you the ticket reference # so future inquiries are easily referenced for a moderator not in the loop.
02-26-2021 10:32 AM
All I can say is that it is "fixed" for this month. I go through this every month though........
02-26-2021 10:30 AM
They really gave me no reason, just said maybe a technical thing.......
02-24-2021 03:13 PM
This is a different problem for sure
It would be nice to know if the Mod's figured it out for you,, could you please post if was fixed ??
02-24-2021 02:17 PM
So... what did the Moderators say was the reason, @LesleyS ?
02-16-2021 05:20 PM
Thank you for your reply......thats kind of a foregone conclusion.........i wouldnt be complaining if I wasnt sure they were minutes that were good for Canada,,,,,,,,,
02-15-2021 08:37 AM
Yes, the international minutes included countries do vary.
Some WILL include Canada, some WON'T. Some are targeted promotions to certain areas during certain promotions (i.e. Lunar New Year deal and Diwali deal) so they would not include Canada.
It's always a good idea to review the included countries list which is provided with each purchased add-on option, the free gifted add-on's, and the promotional add-ons attached to activations, to ensure ones calling needs are met.
02-15-2021 06:06 AM - edited 02-15-2021 06:09 AM
02-15-2021 04:54 AM
This is certainly a strange one....I haven't come across this issue before especially since you have different add ons the minutes could pull from. Did this issue exist before you added the free "more the merrier" gifts? Make sure you have the moderators open a ticket with tech team to investigate further into the cause.
02-15-2021 01:27 AM
@LesleyS: Totally wrong to have calls stop. You have three other kinds of Canada calling. It should just seamlessly continue the call with what you have. That will need the moderators to straighten out.
02-15-2021 01:20 AM
Data & Add-Ons | Amount Used |
$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US | 0 / 500 MIN |
$0 Holiday Giveaway: 2GB add-on | 0 / 2048 MB |
250 MB at 3G speed | 0.015 / 250 MB |
500 min Canada-Wide Long Distance | 723 / 1000 MIN |
5GB one-time data bonus | 4096 / 5120 MB |
Free 1000 CAN LD mins | 0 / 1000 MIN |
02-15-2021 12:42 AM
@HALIMACS glad I saw this post I didnt realize that the 500 international minutes couldn't be used to call Canada. But I never go over in minutes anyway. Only ever use 50 or less.
02-14-2021 07:16 PM
@LesleyS : For outgoing calls try using free app Fongo, I use that and Signal Private Messenger and never use up my 100 minutes or 250GB - using WiFi whenever possible of course.
02-14-2021 07:06 PM - edited 02-14-2021 07:07 PM
@LesleyS wrote:Every single month after I use my 100 talk minutes my outgoing calls get cut off....................even though I have several add ons that include outgoing calls. Such a pain in the butt. Makes me hate this service. Does anyone else have this issue?
That should not be happening. Which add ons do you have? The $5, 500 minute Canada Wide calling add on? Are your add ons listed in self service under My Data & Add-Ons?
02-14-2021 07:05 PM - edited 02-14-2021 07:05 PM
That is unusual. Which add ons do you have? This will have to be fixed by contacting the moderators.
02-14-2021 07:05 PM - edited 02-14-2021 07:06 PM
If you have add-ons which include Canada Wide minutes (like the $5 for 500 minutes add-on), you should be able to dip into those.
If the add-ons you have are International minutes which do not include Canada, you are unable to use those.