03-27-2020 04:17 PM - edited 01-05-2022 10:06 AM
Hi, I just mentioned that my previously purchased add-ons for 500min Canada-wide talk disappeared from my file. I thought it said they never expire. I have 80% left out of it, where did this go?
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03-27-2020 04:36 PM
@smusaji wrote:Hi, I just mentioned that my previously purchased add-ons for 500min Canada-wide talk disappeared from my file. I thought it said they never expire. I have 80% left out of it, where did this go?
@smusaji The only time it disappears is when it is all used up. :smileysad: Check your add-on usage to confirm.
03-27-2020 04:31 PM
If you don't see the minutes add-on usage line, you had used all your add-on minutes.
I have the $5 500 minutes add-on. I used 133 minutes out of my 500 add-on minutes. If you do not see similar usage line on your overview page, you had use all your add-on minutes. It is the time to get another minutes add-on.
Data & Add-Ons | Amount Used |
$0 Free Holiday Giveaway: 1GB Add-on | 140.206 / 1024 MB |
$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) | 1 / 400 MIN |
100 Minutes Canada-Wide Talk | 15 / 100 MIN |
1GB Promo | 102.004 / 1024 MB |
250 MB at 3G speed | 9.375 / 250 MB |
500 min Canada-Wide Long Distance | 133 / 500 MIN |
03-27-2020 04:19 PM - edited 03-27-2020 04:29 PM
@smusaji the add on disappers when it is used up. They are pretty good at tracking this. You can try checking your usage history in your self service account. You will either have to add another one, or given the present crises consider a temporary upgrade to the $25 plan immediately. Here is an article on switching plans. https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan
This plan.
To save more, add the TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free. You can also use it as I do to check my voicemail from my own phone without using the minutes from the PM plan. Simply dial your PM phone number - reject the call when it rings (this sends the call to voicemail) - press the * key to allow you to enter your password. - enter - and viola you are in your voicemail account - Hang up when you are finished. No minutes used. Thank you