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Great Neighbour / Super Voisin

Add on troubles.

I had my plan set up last month the clerk set me up accidentally on province wide calling which I wanted Canada wide. I had thought I had change it to Canada wide which new schedule started today. In which it didn’t. So I changed it to Canada wide and it charged me double. What can be done?

Mayor / Maire

Re: Add on troubles.

@Jenna536

Typically, when you change plans, you lost what is remaining of the allottment of your original plan.  PM does not pro-rate plans.  

 

Only the moderators can help adjust your billing.  Generally, they are quite helpful, but no guarantees.  Expect 2-3 day wait though.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Model Citizen / Citoyen Modèle

Re: Add on troubles.


@Dunkman wrote:

@Jenna536

Typically, when you change plans, you lost what is remaining of the allottment of your original plan.  PM does not pro-rate plans.  

 

Only the moderators can help adjust your billing.  Generally, they are quite helpful, but no guarantees.  Expect 2-3 day wait though.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


does PM make this easily noticeable, upon changing ur plan? i hope they do because i can see alot of people falling in this pratfall

Great Neighbour / Super Voisin

Re: Add on troubles.

Thanks so much.  

Mayor / Maire

Re: Add on troubles.


@slash407 wrote:

@Dunkman wrote:

@Jenna536

Typically, when you change plans, you lost what is remaining of the allottment of your original plan.  PM does not pro-rate plans.  

 

Only the moderators can help adjust your billing.  Generally, they are quite helpful, but no guarantees.  Expect 2-3 day wait though.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


does PM make this easily noticeable, upon changing ur plan? i hope they do because i can see alot of people falling in this pratfall


@slash407 there is verbiage but it's not entirely clear.  See here for an example image:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Changing-plan/m-p/311133/highlight/true... Basically, it tells you that your plan features will be lost.  It's not very clear.  I know the oracles have raised this up to @Alan_K and I believe his team are working on making this more apparent.  Alan, the wording probably needs changing too, given that it's talking about plan features.  I don't think it's clear as-is.  cc: @NDesai @Luddite @ShawnC13 @will13am


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Great Neighbour / Super Voisin

Re: Add on troubles.

I hope they can help me as it was the same day as my new plan started 67.00 times 2 charged out all on the same day. I did message 2 days ago haven’t heard anything back. 

Oracle

Re: Add on troubles.


@srlawren wrote:

@slash407 wrote:

@Dunkman wrote:

@Jenna536

Typically, when you change plans, you lost what is remaining of the allottment of your original plan.  PM does not pro-rate plans.  

 

Only the moderators can help adjust your billing.  Generally, they are quite helpful, but no guarantees.  Expect 2-3 day wait though.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


does PM make this easily noticeable, upon changing ur plan? i hope they do because i can see alot of people falling in this pratfall


@slash407 there is verbiage but it's not entirely clear.  See here for an example image:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Changing-plan/m-p/311133/highlight/true... Basically, it tells you that your plan features will be lost.  It's not very clear.  I know the oracles have raised this up to @Alan_K and I believe his team are working on making this more apparent.  Alan, the wording probably needs changing too, given that it's talking about plan features.  I don't think it's clear as-is.  cc: @NDesai @Luddite @ShawnC13 @will13am


It has been submitted. Expect that to take affect within a next few weeks.


I am not a mod. Do not send me private message with your personal info.

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Mayor / Maire

Re: Add on troubles.

Thanks @NDesai!


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Add on troubles.


@Jenna536 wrote:

I hope they can help me as it was the same day as my new plan started 67.00 times 2 charged out all on the same day. I did message 2 days ago haven’t heard anything back. 


@Jenna536 current time to response seems to be around 3 or more days, so please hang in there.  They will get to you!


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Great Neighbour / Super Voisin

Re: Add on troubles.

Srlawren@ thanks