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Great Neighbour / Super Voisin

Add funds for data and not able to use

I used my limited data and needed extra so I added $30 to my account but are unable to use it for data. Please help


Accepted Solutions
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Oracle

Re: Add funds for data and not able to use


@Kyle4 wrote:

I used my limited data and needed extra so I added $30 to my account but are unable to use it for data. Please help


Purchasing addons is a two step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *

View solution in original post


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Oracle

Re: Add funds for data and not able to use

@Kyle4 Just adding $30 wont do anything. You need to now purchase a data add-on. If you are not too far away from renewal date, sometimes its betters to renew early. This can only be done by sending ticket to the mod team. 

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Town Hero / Héro de la Ville

Re: Add funds for data and not able to use

@Kyle4 It a 2 step process . You now have to buy the additional data.


@Kyle4 wrote:

I used my limited data and needed extra so I added $30 to my account but are unable to use it for data. Please help


 

Highlighted
Oracle

Re: Add funds for data and not able to use


@Kyle4 wrote:

I used my limited data and needed extra so I added $30 to my account but are unable to use it for data. Please help


Purchasing addons is a two step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *

View solution in original post

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Great Citizen / Super Citoyen

Re: Add funds for data and not able to use

Adding $30 to your account won't do anything. You need to either purchase add ons to your plans or upgrade your plan in general.

 

I would suggest if you are on the $15 plan to just upgrade your plan to the $25 one. Essentially, you are paying $25 for 1GB data (assuming you are on auto-pay) instead of $30 for 1GB data. 

 

If you find this problem persists, maybe consider upgrading your plan in general. The $40 for 5GB of data, is more than enough for the more casual phone users. 

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Great Neighbour / Super Voisin

Re: Add funds for data and not able to use

How do you go about to buy additional data if you just added $30 for data. I am at the start of the pay period

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Town Hero / Héro de la Ville

Re: Add funds for data and not able to use


@Kyle4 wrote:

How do you go about to buy additional data if you just added $30 for data. I am at the start of the pay period


Click on the link that @ShawnC13  provided, 2 posts ago, which should tell you all you need to know to get it done.